Location Hyderabad Andhra Pradesh India Category Customer Service Transaction Processing Req ID 16636 Job Type Full time regular Through our dedicated associates Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them You have an opportunity to personally thrive make a difference and be part of a culture where individuality is noticed and valued every day Improves participant decision-making process by advising participants on plan provisions Responds to client-specific inquiries including telephone and web correspondence Completes transactions related to customer inquiries with limited supervision Meets timeliness and accuracy standards Documents calls by creating detailed notes in the case management system Completes callbacks in a timely manner and escalates as appropriate Adheres to call center metrics and guidelines within established procedures Explains the appropriate participant forms and provides guidance on completion Performs other duties as assigned Complies with all policies and standards Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race color creed religion ancestry national origin age gender identity gender expression sex gender marital status sexual orientation physical or mental disability medical condition use of a guide dog or service animal military veteran status citizenship status basis of genetic information or any other group protected by law For US applicants People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation s by submitting their request through this form that must be downloaded Complete the form and then email it as an attachment to FTADAAA conduent com You may also