Process Coordinator - Scorecard Mission To ensure flawless and timely execution of all institute processes by proactively following up with every responsible person identifying bottlenecks early and facilitating smooth completion of tasks with patience humility and persistence Outcomes What Success Looks Like 1 On-Time Execution of All Processes o 95 of all defined processes exams fee collection PTMs onboarding hands-on science design work CRM resolution etc are completed on or before the scheduled deadline o Delays are flagged followed up and resolved promptly with minimal disruption 2 Early Detection Escalation of Bottlenecks o Identify risks or delays at least 24-48 hours in advance wherever possible o Escalate only after 10 polite follow-ups and or when delay threatens key deadlines 3 Clear Consistent Communication Documentation o All follow-ups are logged in Excel process tracking sheet in real time o Stakeholders always know the status of their tasks no surprises 4 Interdepartmental Coordination Harmony o Maintain smooth communication between exam dept CRM fees collection design team and operations teams o Build goodwill other team members view the PC as a helpful reminder not a nag 5 Zero Drop in Morale Despite Multiple Follow-Ups o Handle repeated follow-ups with patience and a positive attitude no frustration visible to colleagues o Foster a culture of accountability and respect Competencies How Success Is Achieved Follow-Up Mastery - Relentlessly track tasks until closure never lose track Patience Emotional Composure - Ability to remind 10 times without irritation or visible frustration Politeness Humility - Respectful tone with everyone from junior staff to top leadership Proactivity - Spot delays before they become crises and take initiative to resolve Attention to Detail - Maintain accurate records in Excel sheets no task slips through cracks Communication Skills - Clear simple and skilled in calls face-to-face conversations and messages Problem-Sensing - Recognizes when a delay is due to a deeper issue and promptly informs the Problem Solver Resilience Persistence - Ability to follow up consistently without emotional fatigue Job Type Full-time Pay 15 000 00 - 25 000 00 per month Benefits Health insurance Work Location In person

📌 Process Coordinator (Tamil Nadu)
🏢 Prepally Educational Services
📍 Tamil Nadu