Transport is at the core of modern society Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future If you seek to make a difference on a global scale working with next-gen technologies and the sharpest cooperative teams then we could be a perfect match Position Overview We are seeking a skilled and proactive Application Support Engineer to join our team The role involves providing technical and functional support for business-critical applications ensuring system availability performance and reliability The ideal candidate will have strong troubleshooting skills experience in supporting enterprise applications and the ability to collaborate with cross-functional teams Key Responsibilities Provide Level 1 Level 2 support for business applications ensuring minimal downtime and quick resolution of issues Monitor application performance availability and logs using appropriate tools Diagnose troubleshoot and resolve incidents service requests and problems raised by users Escalate complex issues to development or vendor teams and follow up until closure Coordinate with infrastructure database and network teams for application-related dependencies Perform routine maintenance activities such as patching upgrades and configuration changes Maintain knowledge base documentation FAQs and troubleshooting guides Ensure adherence to ITIL processes Incident Problem Change Management Provide application support during releases deployments and testing cycles Collaborate with business users to understand requirements and support change requests Required Skills Qualifications Bachelor s degree in computer science Information Technology or related field 3-7 years of experience in Application Production Support Strong knowledge of SQL queries stored procedures for debugging and analysis Hands-on experience with Linux Windows servers and scripting Shell Python or PowerShell Familiarity with application servers Tomcat WebLogic IIS etc Good understanding of ITIL framework and ticketing systems Jira ServiceNow etc Knowledge of APIs integrations and basic networking concepts Strong problem-solving communication and stakeholder management skills Nice to Have Exposure to cloud platforms AWS Azure GCP Experience in monitoring tools Splunk AppDynamics Grafana etc Basic understanding of DevOps CI-CD tools Jenkins Git Docker Kubernetes We value your data privacy and therefore do not accept applications via mail Who we are and what we believe in We are committed to shaping the future landscape of efficient safe and sustainable transport solutions Fulfilling our mission creates countless career opportunities for talents across the group s leading brands and entities Applying to this job offers you the opportunity to join Volvo Group Every day you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation We are passionate about what we do and we thrive on teamwork We are almost 100 000 people united around the world by a culture of care inclusiveness and empowerment Group Digital IT is the hub for digital development within Volvo Group Imagine yourself working with cutting-edge technologies in a global team represented in more than 30 countries We are dedicated to leading the way of tomorrow s transport solutions guided by a strong customer mindset and high level of curiosity both as individuals and as a team Here you will thrive in your career in an environment where your voice is heard and your ideas matter

📌 Professional Application Support It (Karnataka)
🏢 Volvo Group
📍 Karnataka