Job Title Senior Academic Counsellor Team Leader Company Medcity International Overseas Corporation Industry Study Abroad Job Location Kochi Kerala Job Type Full Time On-site Benefits Attractive Incentives The Overseas Education Counsellor plays a vital role in the success of the study abroad business This position carries the responsibility of providing accurate reliable and up-to-date information about professional courses abroad top study destinations admission opportunities in high-ranking universities and colleges upcoming intakes visa and documentation processes and much more The counsellor s timely guidance personalized counselling assistance and clear communication with clients are essential in helping students achieve their academic and career aspirations Key Areas of Responsibility 1 Student Counselling Provide personalized counselling to students based on their academic background career goals financial budget and preferred destinations Advise students on suitable study destinations universities and programs that best align with their interests and qualifications Respond to student inquiries with in-depth knowledge and practical suggestions tailored to their needs Build rapport and engage with students in a professional approachable and respectful manner ensuring a positive counselling experience 2 Targets Registrations Consistently achieve or exceed daily weekly monthly and yearly registration targets through effective counselling techniques and strategies Encourage clients to participate in webinars expos events and virtual study abroad sessions to enhance the chances of enrolment Maintain thorough knowledge of all major study abroad destinations programs eligibility criteria cultural aspects rules and regulations of different countries to support accurate counselling and faster conversions 3 Calls Follow-ups Maintain productivity by achieving a minimum of 50 connected calls on a daily basis Conduct timely follow-ups for all enquiries and registered clients to strengthen relationships and improve conversion rates Ensure consistent communication with students to address concerns resolve queries and provide continuous guidance 4 Lead Generation Actively contribute innovative ideas creativity and expertise to attract and generate high-quality leads Participate in activities such as content development for course promotions creating scripts for videos and reels conducting webinars and planning coordinating in-house expos and events Initiate collaborations with schools colleges and educational institutions for presentations workshops and awareness programs 5 Record Keeping Reporting Prepare and submit daily weekly and monthly reports ensuring updates are completed every evening before 5 PM Maintain accurate records of lead sheets registration status client documents and ensure timely sharing with relevant stakeholders within the defined turnaround time TAT Keep an organized database of course details fee structures client information website references bookmarks and other resources for quick and effective access 6 Research Knowledge Development Stay updated on the latest industry trends new intake openings closures visa policies scholarships and services offered by universities and countries Conduct continuous learning about the study abroad industry competitors and evolving business strategies to strengthen counselling efficiency Share insights and best practices with the team to enhance overall performance 7 Participation Support Actively participate in all major events hosted or initiated by the branch including webinars seminars in-house expos delegate meetings training sessions and team discussions Provide support to the branch and colleagues during peak seasons and events 8 Team Branch Meetings Attend daily weekly and monthly meetings to review performance discuss strategies and align with organizational goals Be prepared for morning and evening briefing sessions with the Branch Manager BM to provide updates on tasks plans and progress 9 Walk-ins Virtual Counselling Generate 10-20 successful walk-ins every month by engaging with prospective students directly Provide virtual counselling for clients who are unable to visit the office in person ensuring equal attention and service quality 10 Branch Visits Lead Management Visit allocated branches academies to collect leads and directly interact with students Regularly follow up on leads and maintain robust professional relationships with branch staff CROs and students to ensure continuous engagement and conversion Qualifications Requirements A bachelor s degree in education international relations business or a related field Experience in counseling or student services especially in the context of international education Min 2- 5 years preferred Skills Competencies Strong Communication Skills Organizational Skills Knowledge of International Education Customer Service Problem Solving Attention to Detail Multitasking ADDITIONAL REQUIREMENTS Must be available to work flexible hours including weekends if required based on business needs Must have a positive attitude strong work ethic and willingness to learn Highly passionate and self-motivated to guide students with responsibility Go-getter attitude with patience and professionalism at the workplace Clean track record of previous employment with certificates letters Result-driven and revenue-generation expert Expecting who can join immediately or in a week if selected Job Type Full-time Experience Senior Academic Counsellor 3 years Required Location Kochi Kerala Required Work Location In person

📌 Senior Academic Counselor/ Team Leader (Kerala)
🏢 Medcity Study Abroad
📍 Kerala