About the Team The Meesho AI Services team is dedicated to revolutionizing customer support through cutting-edge AI technologies like chatbots voicebots and predictive analytics We will partner with call centers and BPOs to deliver seamless efficient and customer-focused operations In addition to driving technology and process excellence we actively manage client and partner relationships to ensure alignment on goals and continuous improvement If you re passionate about AI building strong partnerships and creating impactful change this is the team for you About the Role Are you passionate about technology and eager to jumpstart your career in the exciting world of AI We re looking for a dynamic Associate to join our team and play a key role in improving operations within our Voice AI Charter using cutting-edge AI tools This is your chance to gain hands-on experience in operational excellence and AI-driven innovation while growing your skills in a fast-paced collaborative environment What You ll Do Immersing in AI Tools Dive into AI technologies and assist in creating smart workflows and automated solutions that make Voice AI operations more productive and Personalized Problem Discovery Continuous problem discovery of Voice AI services through call listening gathering data and extract actionable insights to drive continuous service improvement Design Frameworks Help design and implement audit methodologies to assess the quality and performance of Voice AI Human interactions Connect the Dots Develop feedback loops that link findings and operational performance to identify areas for enhancements Collaborate Innovate Work alongside product tech and operations teams to suggest new ideas and improve Voice AI tools based on audit insights and operational feedback Grow Your Career Gain exposure to emerging AI trends and practical applications in Voice AI building a strong foundation for your future What you will need A recent graduate from NIT or a similar top-tier technical institute with 1-3 years experience in operations or related fields Curious and excited about AI and how it can transform Voice AI operations and business processes Analytical thinker who enjoys designing frameworks conducting audits and deriving insights for process improvements Energetic eager to learn and ready to take on new challenges A excellent communicator who enjoys working in teams and sharing ideas About us Welcome to Meesho where every story begins with a spark of inspiration and a dash of entrepreneurial spirit We re not just a platform we re your partner in turning dreams into realities Curious about life at Meesho Explore our Glassdoor - our people have a lot to say and they ve helped us become a loved workplace in India Our Mission Democratising internet commerce for everyone Meesho Meri Shop started with a single idea in mind to be an e-commerce destination for Indian consumers and to enable small businesses to succeed online We provide our sellers with benefits such as zero commission and affordable shipping solutions in the market Today sellers nationwide are growing their businesses by tapping into Meesho s large and diverse customer base state-of-the-art tech infrastructure and pan-India logistics network through trusted third-party partners Affordable relatable merchandise that mirrors local markets has helped us connect with internet users and serve customers across urban semi-urban and rural India Our unique business model and continuous innovation have established us as a part of India s e-commerce ecosystem Culture and Total Rewards Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence We prioritize a people-centric culture dedicated to hiring and developing exceptional talent Total rewards at Meesho comprise a comprehensive set of elements monetary non-monetary tangible and intangible Our 9 guiding principles or Mantras are the backbone of how we operate influencing everything from recognition and evaluation to growth discussions Daily rituals and processes like Problem First Mindset Listen or Die our Internal Mobility Program Talent Reviews and Continuous Performance Management embody these principles We offer competitive compensation both cash and equity-based tailored to job roles individual experience and skill along with employee-centric benefits and a supportive work environment Our holistic wellness program MeeCare includes benefits across physical mental financial and social wellness This includes extensive medical insurance for employees and their families wellness initiatives like telehealth wellness events and fitness-related perks To support work-life balance we offer generous leave policies parental support retirement benefits and learning and development assistance Through personalized recognition gratitude for stretched work and engaging activities we promote employee delight at the workplace Additional benefits such as salary advance support relocation assistance and versatile benefit plans further enrich the Meesho experience Know more about Meesho here https www meesho io