About Zama At Zama we believe in the power of food to create cherished memories and bridge gaps between people It s not just about the nutritious and organic products we offer it s about the stories emotions and moments shared around every meal From the aroma that fills the kitchen to the laughter that echoes through cooking together Zama celebrates the joy and togetherness food brings into our lives But we go beyond food We work directly with responsible Indian producers ensuring that every product you receive is ethically sourced and rooted in sustainability Each choice you make with Zama contributes to a healthier planet and empowers local communities Role Overview We re looking for an enthusiastic and data-driven Customer Service Associate who can bring together people processes and performance Someone who understands both numbers and emotions who can analyze reports just as confidently as they can speak to a customer This role requires leadership problem-solving and the ability to elevate customer experiences while aligning with Zama s values Key Responsibilities Lead mentor and manage the customer service team ensuring high performance and accountability Engage with customers via calls emails and messages handling queries resolving grievances and turning issues into opportunities Identify upselling opportunities based on customer preferences and behavior Track and report performance metrics e g order delays complaint categories resolution time using Excel and Google Sheets Regularly review and update customer service SOPs to improve efficiency and service quality Coordinate with logistics warehouse and operations teams to ensure seamless order fulfillment Handle escalations with empathy clarity and speed Maintain customer databases feedback logs and issue trackers with precision Must-Have Skills Strong command over Microsoft Excel Google Sheets pivot tables VLOOKUP filters dashboards Excellent communication and interpersonal skills both verbal and written A data-first mindset with attention to detail Prior experience 2-5 years in customer service roles preferably in FMCG e-commerce or D2C Proven ability to lead and manage a small team Bonus Skills Experience using customer support tools like Freshdesk Zoho Desk or similar Understanding of backend tools like Razorpay X Shopify or ERP platforms Fluency in English Hindi and or Marathi is a plus Why Work with Zama Be part of a purpose-led conscious brand that s redefining food and wellness Work with a young vibrant and collaborative team that values initiative and innovation Opportunity to make a tangible impact not just on business but on communities and the planet Job Types Full-time Permanent Pay 30 000 00 - 35 000 00 per month Perks Cell phone reimbursement Health insurance Internet reimbursement Paid sick time Paid time off Provident Fund Work from home Application Question s What is your current in-hand salary How many years of experience do you have in customer support Where do you stay Are you ok with Chembur Kurla location Work Location In person

📌 Customer Support Specialist (Maharashtra)
🏢 Zama Organics
📍 Maharashtra