Job Title Customer Success Executive Location Indore Work from Office Job Type Full-time Experience Minimum 2 years in Sales Business Development Digital Marketing preferred Salary Competitive Base Salary Performance-based Incentives We are looking for a proactive client-focused and relationship-driven Customer Success Executive to join our growing team In this role you will be the bridge between our clients and internal teams ensuring smooth onboarding high satisfaction and long-term client retention You will play a crucial role in maximizing the value clients get from our services PR Digital Marketing and Influencer Marketing through strategic account management performance tracking and personalized support Key Responsibilities Client Onboarding Relationship Management Understand client objectives business needs and expectations to ensure successful service delivery Build and maintain strong long-term relationships with clients fostering trust and loyalty Performance Monitoring Optimization Proactively suggest improvements optimizations and new strategies to maximize ROI Ensure timely delivery of project milestones by coordinating with PR Digital Marketing and Creative teams Client Retention Growth Identify opportunities for upselling and cross-selling additional services based on client needs Conduct regular check-ins business reviews and satisfaction surveys to maintain high engagement Manage and resolve client concerns promptly to ensure smooth collaboration Collaboration Internal Communication Work closely with internal teams to align client expectations with deliverables Share client feedback and market insights to help refine service offerings and improve processes Assist in developing client case studies and success stories for marketing purposes Reporting CRM Management Maintain up-to-date client records communication logs and project statuses in CRM tools Present retention and satisfaction data to management to guide customer success strategies Required Qualifications Bachelor s degree in Marketing Business Administration Communications or a related field 2 years of experience in Customer Success Account Management or Client Servicing preferably in PR Digital Marketing or Influencer Marketing Strong understanding of digital marketing channels and campaign execution Excellent communication presentation and relationship-building skills Experience with CRM tools Zoho HubSpot and MS Office Ability to manage multiple accounts simultaneously in a fast-paced environment Key Skills Client relationship management retention Account growth upselling Digital marketing knowledge Strategic problem-solving negotiation Performance analysis reporting CRM proficiency Strong communication interpersonal skills Why Join DigitalVia Work in a fast-paced creative and client-focused agency environment Market-competitive salary with performance incentives Opportunities for career growth and leadership roles Collaborative and supportive work culture Exposure to diverse industries and innovative campaigns How to Apply Send your updated resume to kalash bhalerao digitalvia in For more details contact us at 91-(phone hidden) Subject Line Application for Customer Success Executive - Your Name Job Types Full-time Permanent Pay 15 000 00 - 35 000 00 per month Benefits Leave encashment Work Location In person

📌 Customer Success Executive (Madhya Pradesh)
🏢 DigitalVia Technologies (OPC) Private
📍 Madhya Pradesh