At Capsmash Media we re looking for a dynamic Client Success Operations Manager who will act as the bridge between clients and our creative team This person will own the client journey end-to-end understanding requirements ensuring flawless execution and driving measurable results You will be responsible for managing client relationships streamlining internal operations and making sure projects are delivered on time with excellence Key Responsibilities Client Servicing Act as the primary point of contact for all client communications Understand client objectives and marketing challenges and translate them into actionable deliverables for the team Build and maintain solid client relationships ensuring retention and growth Proactively share updates reports and performance insights with clients Identify opportunities for upselling and cross-selling services Operations Execution Coordinate between design content ads and strategy teams to ensure work is aligned with client expectations Develop project timelines workflows and task allocations to ensure timely delivery Monitor project progress resolve bottlenecks and ensure quality standards Optimize internal processes for efficiency and scalability Track team performance manage workloads and maintain accountability Who You Are 1-5 years of experience in client servicing account management or operations management preferably in digital marketing creative agencies Strong communicator with the ability to handle CXO-level client conversations Proven experience in project management tools and processes Problem-solver who can stay calm under pressure and manage multiple priorities People leader who can motivate teams and drive accountability Job Types Full-time Permanent Pay 240 000 00 - 425 000 00 per year Benefits Cell phone reimbursement Paid sick time Paid time off Application Question s How do you prioritize and manage multiple client projects with tight deadlines How do you usually ensure that client requirements are understood correctly and translated into actionable tasks for the team Work Location In person