We are seeking a dedicated and enthusiastic Customer Support Executive to join our team Key Responsibilities Customer Interaction Respond to customer inquiries via phone email live chat or other communication channels in a professional and courteous manner Issue Resolution Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction Product Knowledge Stay updated on the company s products services to provide accurate and helpful information to customers Ticket Management Log and track customer issues in the support system ensuring timely follow-ups and resolutions Problem Solving Diagnose and troubleshoot technical issues working closely with relevant departments to escalate and resolve complex problems Customer Education Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product service Feedback Collection Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team Maintain Records Keep accurate records of customer interactions transactions and feedback ensuring that all details are properly documented Customer Retention Proactively engage with customers to build relationships and ensure repeat business and loyalty Team Collaboration Work closely with other customer support team members and other departments to resolve issues and improve the overall customer experience Requirements Education High school diploma or equivalent required A bachelor s degree in business communications or a related field is a plus Experience 0-1 years of experience in a customer support or customer service role preferred Communication Skills Strong written and verbal communication skills Problem-Solving Skills Ability to think critically and handle difficult situations with professionalism Technical Skills Familiarity with customer support software CRM systems and basic troubleshooting Empathy Patience Ability to empathize with customers and remain patient in challenging situations Interested candidates can walk in directly for an interview between 10 00 AM to 5 00 PM Monday to Friday at our office location Job Types Full-time Permanent Fresher Pay 16 000 00 - 21 000 00 per month Benefits Adaptable schedule Health insurance Paid sick time Provident Fund Work Location In person