ONLY APPLY IF MATCHES Key responsibilities Allocate daily service and maintenance tasks to technicians based on priority and skill set Ensure all pre-delivery checks repairs and maintenance are completed as per company standards Coordinate installation and servicing of products including CCTV IT equipment etc at customer sites Monitor the return process ensuring all products are checked and serviced upon return Track progress of each assigned task following up with individual technicians to ensure timely completion Address and resolve any issues or delays promptly escalating to management as required Maintain a proactive approach to minimize service downtime and maximize customer satisfaction Maintain comprehensive records of all service requests ongoing tasks completed jobs and product status Prepare and submit detailed daily weekly and monthly reports on service activities and team performance to higher authorities Document all customer feedback service issues and resolutions for continuous improvement Regularly review service processes and suggest improvements for efficiency and quality Ensure all technicians adhere to company protocols safety standards and quality benchmarks Conduct periodic audits of service activities and product condition Customer Stakeholder Communication Liaise with customers for scheduling feedback and resolution of service-related queries Coordinate with internal departments Sales Logistics Inventory for seamless operations Required Skills Qualifications Graduate in any discipline Technical background preferred Minimum 3 years of experience in coordination Strong leadership organizational and multitasking skills Excellent communication and interpersonal abilities Proficient in MS Office Excel Word PowerPoint and service management tools Ability to work under pressure and manage multiple priorities High attention to detail and commitment to quality Key Attributes Proactive and result-oriented approach Strong problem-solving and decision-making abilities Ability to motivate and manage a diverse team Customer-centric mindset with a focus on service excellence Integrity reliability and a positive attitude Job Types Full time Permanent Pay 240 000 00 - 360 000 00 per year Benefits Health insurance Provident Fund Experience Technical support 3 years Required Work Location In person

📌 It Service Manager (West Bengal)
🏢 Pazzo Solutions
📍 West Bengal