Job Summary The IT Service Call Coordinator is responsible for managing and triaging incoming IT service calls and requests This role ensures that all technical support issues are logged prioritized and assigned to the appropriate IT personnel for resolution The coordinator acts as a critical link between users and IT support teams maintaining high levels of customer service and productive incident management Key Responsibilities Receive and handle incoming IT service calls emails and support requests Log all service requests accurately into the ticketing system with clear details Triage and prioritize service calls based on urgency impact and SLA requirements Assign and escalate support tickets to appropriate technical staff or departments Monitor the progress of open tickets and follow up to ensure timely resolution Keep users informed on the status and progress of their requests Provide first-line support for basic IT issues when possible Maintain documentation of call handling procedures and user interactions Generate reports on call volumes resolution times and trends Ensure consistent and professional communication with end users Job Types Full-time Permanent Pay 15 000 00 - 20 000 00 per month Benefits Health insurance Paid sick time Provident Fund Work Location In person

📌 It Call Cordinator (Tamil Nadu)
🏢 FINECONS
📍 Tamil Nadu