US Bengaluru We are looking for an experienced and driven Lead Software Implementation Analyst to anchor the implementation of Capillary s healthcare loyalty platform This role combines hands-on configuration with leadership responsibilities managing analysts driving execution with structure and rigor and ensuring high-quality delivery at scale You ll work closely with large enterprise clients guiding them through complex implementations while mentoring a team of implementation analysts Ideal candidates will bring a proven track record of running structured scalable implementation processes and solving client challenges with clarity and ownership Key ResponsibilitiesTeam Project LeadershipLead a small team of analysts to execute multiple concurrent client implementations with efficiency and accountability Set up structured implementation plans define roles and responsibilities and ensure adherence to delivery milestones Foster a culture of continuous improvement ownership and knowledge sharing within the team Client Engagement Delivery ExcellenceAct as the primary implementation lead for high-value or complex clients Collaborate with senior client stakeholders to understand objectives align expectations and drive successful adoption Proactively address client escalations provide solutions and ensure a positive experience across the onboarding journey Configuration Solution DesignTranslate business requirements into scalable configurations using Capillary s proprietary tools and APIs Validate end-to-end system behavior through testing and ensure robustness compliance and accuracy in final delivery Data Integration Quality ManagementOversee data ingestion cleansing mapping and validation for loyalty program launches Partner with Engineering and QA to troubleshoot data or logic issues across environments Operational Discipline DocumentationDrive clear and auditable documentation of configuration logic timelines and decision points Implement internal checklists and review frameworks to ensure delivery quality and consistency Scalability Continuous ImprovementIdentify opportunities to automate or templatize implementation components Influence improvements to tooling processes and internal training based on learnings from delivery cycles Job Requirement Required QualificationsTechnical SkillsStrong foundation in system configuration data handling and software integration REST APIs data flows etc Comfortable working with data in Excel SQL or BI tools like Power BI Looker etc Familiarity with cloud platforms AWS Azure or GCP and up-to-date data architecture Leadership Professional SkillsProven ability to lead and grow small teams while maintaining high delivery standards Demonstrated experience in managing large or complex client implementations in a SaaS product setup Strong critical thinking structured problem-solving and communication skills Ability to operate with clarity in high-pressure or fast-paced environments Experience Education5-8 years of experience in software implementation configuration or solution delivery roles At least 2 years in a lead role managing people or leading enterprise-scale implementation efforts Bachelor s degree in Engineering Computer Science Information Systems or a related technical discipline Capillary is an Equal Opportunity Employer and will not discriminate against any applicant for employment on the basis of race age religion sex veterans individuals with disabilities sexual orientation or gender identity Disclaimer It has been brought to our attention that there have recently been instances of fraudulent job offers purporting to be from Capillary Technologies The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information purchasing of equipment or funds to further the recruitment process or offer paid training Be advised that Capillary Technologies does not extend unsolicited employment offers Furthermore Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process We commit to an inclusive recruitment process and equality of opportunity for all our job applicants

📌 Lead Implementation Analyst (Karnataka)
🏢 Capillary Technologies
📍 Karnataka