Skill required User-Generated Content Moderation - Content Moderation Designation Trust Safety Analyst Qualifications Any Graduation Years of Experience 3 to 5 years Language - Ability Japanese - Proficient About Accenture Accenture is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do Content moderation is meaningful work that helps keep the internet protected It may also be challenging at times In the context of this role individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content e g graphic violent sexual or egregious Therefore content moderators need strong resilience and coping skills We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities Active participation in Accenture s well-being support program designed specifically for the Trust Safety community provides valuable skills to promote individual and collective well-being You will be responsible for analyzing and reviewing user profiles audio videos and text-based content and or investigating escalating and or resolving issues that are reported by users or flagged by the system Due to the nature of the role the individual may be exposed to flashing lights or contrasting light and dark patterns As an Agent you are responsible to o Review content- user profiles videos texts images etc o Investigate and apply client policies o Escalate and or resolve the issue that is reported by users or flagged by the system Note- The reported content could be sensitive or of graphic nature What are we looking for The following skills are required to perform this role- o Strong coping emotional resilience and stress-management skills o Ability to perform duties objectively devoid of inherent biases or personal beliefs in the best interest of client policies o Strong attention to detail o Comfort synthesizing and analyzing information from multiple streams o Strong critical thinking and decision-making skills o Basic internet research skills o Excellent comprehension communication verbal written and JAPANESE skills required to interpret content Additional skills- o Be a team player and value cohesiveness o Be flexible to cater to changing business needs in a fast-paced environment o Be aware of social trends political situations current affairs etc o This is a Work from Office Role o Has Rotational Shifts o Must reside within given boundary limits Roles and Responsibilities Your role requires following responsibilities - o Review classify and or remove content according to client guidelines using specific tools and channels o Understand and remain updated on changing client policies and guidelines o Stay up to date with any changes on policies process o Investigate resolve and relay complex content issues to the broader Trust and Safety team o Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the process o Participate in continuous training programs and workgroup discussions for optimal development in the role o Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe o Engage in the well-being activities o Meet desired efficiency established by business Any Graduation