Job Summary Will serve as the first point of contact for patients managing front desk operations handling appointments and providing excellent customer service This role involves maintaining a welcoming environment assisting clients with inquiries and supporting administrative tasks to ensure the clinic runs smoothly Key Responsibilities Patient Interaction Greet Patient warmly upon arrival and ensure a welcoming atmosphere Answer phone calls emails and messages promptly addressing patient inquiries or directing them to the appropriate staff member Assist patients with appointment bookings cancellations and rescheduling Appointment Management Maintain and update the appointment calendar ensuring efficient scheduling to optimize clinic operations Confirm appointments with patients and notify them of any schedule changes Handle walk-ins and emergency appointments when required Administrative Duties Maintain patient records including contact information treatment history and payment details Process payments issue receipts and manage cash handling and credit card transactions Assist in maintaining inventory of front desk supplies and restocking as necessary Customer Service Address patient concerns and complaints professionally escalating issues to the manager when needed Provide clients with information about clinic services treatment options and pricing Promote ongoing or upcoming services treatments or special offers to clients Clinic Coordination Collaborate with Doctors and other staff to ensure smooth clinic operations Keep the reception area clean organized and stocked with promotional materials Assist with marketing efforts such as social media updates or distributing flyers Skills and Qualifications High school diploma or equivalent additional qualifications in hospitality or office administration are a plus Robust communication and interpersonal skills Proficiency in computer skills including appointment management software Microsoft Office and basic bookkeeping Ability to multitask and handle stressful situations with a calm demeanor Previous experience in a reception or customer service role preferably in a clinic is required Job Type Full-time Pay 15 000 00 - 20 000 00 per month Schedule Day shift Experience Microsoft Office 1 year Preferred Front desk - Receptionist 1 year Preferred total work 1 year Preferred Language English Preferred Work Location In person Application Deadline 22 10 2024

📌 Receptionist (Kerala)
🏢 MIDAC DENTAL CENTRE
📍 Kerala