Respond customer complaints or enquiry via phone email mail or social media and calls to concerned departments if required Greet customers warmly and ascertain problem or reason for calling Ensure follow up to the enquiry calls provide accurate valid and complete information if possible generate sales leads Maintain the tracker for enquiry follow up Coordinate Introduce our new products to builders contractors architects through call SMS or WhatsApp once in a month Provide Information about recent schemes and promotions to existing customers and well-wishers Identify the customer needs - enquiry about product service and price -handover to the concerned dept Maintain high customer satisfaction pre post sales Coordinate Provide 100 swift service availability to meet customer needs on incase of urgency Confirm and ensure the complaints with invoice Job Type Full-time Pay 15 000 00 - 25 000 00 per month Benefits Paid sick time Provident Fund Ability to commute relocate Edapally Kochi Kerala Reliably commute or planning to relocate before starting work Required Education Higher Secondary 12th Pass Preferred Experience total work 1 year Preferred Customer service 1 year Preferred Language English Preferred Work Location In person

📌 Client Support Executive (Kerala)
🏢 ABC Group
📍 Kerala