Job Overview Service Engineer for Services is responsible for resolving support tickets adhering to agreed SLA s He is technically strong in common Systems like Fire Safety and Security solutions like CCTV ACS offered by Bion He is a part of AMC projects and capable of managing external contractors Responsibilities and Duties Displays reasonable working knowledge of industry standards and practices including product details and company services offered Offers exemplary customer service including maintaining customer relationships Conducts PM activity as planned Takes support from senior team members of AMC to clear any hurdle Receives and resolves support tickets with SLA s Receives and ensure completeness of all service reports Maintains proper documents Qualifications Diploma BE BTech Electricals Mech CS 1-6 years of experience in Security Systems Integration CCTV Solution implementation Visitor Management System Parking Management System Intrusion Detection Video Surveillance Access Control Fire Detection Public Addressable System Other physical Security Surveillance systems Specific skills Customer relationship management Customer Service Management Certification in from OEM like Honeywell Tyco Avigilon etc on their systems and products will be added advantage Language Personality and Behavioral skills Excellent verbal communication and the ability to convey information clearly and effectively Good interpersonal skills and customer service oriented thinking Problem-solving abilities Trouble shooting skills with excellent inquisitees to learn new things Good time management Open to Frequent travels Strong attention to details Confident Proactive and willing to take on challenges Good listening skills and able to direct individuals Additional Training Certifications Preferred Customer service Ticketing IT System Computer skills Should have working experience of using Microsoft Excel Word and power point presentation Should be well versed on using computers laptops Any Ticketing system Preferred Performance Evaluation Performance of the job role and responsibility is evaluated on the following set Key Result Areas KRA SLA Planned Maintenance Escalations Job Type Full-time Pay 20 000 00 - 50 000 00 per month Benefits Health insurance Paid sick time Provident Fund Application Question s Do you have Experience in CCTV ACS FAS Experience Field service 1 year Required Language Kannada English Tamil Required Work Location In person

📌 Field Service Engineer (Karnataka)
🏢 Bion Analytx Private
📍 Karnataka