At NiCE we don t limit our challenges We challenge our limits Always We re ambitious We re game changers And we play to win We set the highest standards and execute beyond them And if you re like us we can offer you the ultimate career opportunity that will light a fire within you So what s the role all about We are looking for a Specialist Architect to lead the architectural vision design and evolution of our digital platform This role demands deep hands on expertise in PHP Laravel Symfony frameworks AWS serverless technologies and OpenSearch along with proven experience designing high traffic globally distributed resilient systems You will play a critical role in building and scaling a mission critical multi tenant SaaS platform that handles millions of interactions per day meets strict SLAs 99 99 and supports zero downtime deployments and robust disaster recovery How will you make an impact Architecture System Design Own and define the end to end architecture of the Digital platform covering API layers data stores and integrations Design enterprise scale multi tenant cloud native architectures capable of handling very high concurrency and burst traffic Define reference architectures architectural blueprints and non functional requirements NFRs for scalability reliability performance and security Drive event driven and asynchronous architectures using AWS native services PHP Application Architecture Act as the final authority on PHP architecture using Laravel and Symfony Define best practices for Modular monoliths vs microservices Domain driven design DDD API design REST async event APIs Performance optimization and low latency execution Review and guide complex application level designs and critical code paths AWS Serverless Cloud Architecture Architect and optimize solutions using AWS Serverless components including but not limited to AWS Lambda API Gateway SQS SNS Step Functions DynamoDB Aurora Serverless S3 Design cost efficient elastic scaling strategies aligned with unpredictable CCaaS workloads Lead cloud governance environment isolation and account strategy Search Analytics OpenSearch Design and operate AWS OpenSearch Elasticsearch based solutions at enterprise scale Optimize search pipelines for Real time indexing and querying Large volume conversational data Implement shard strategies index lifecycle management and multi AZ resilience Scalability Resilience Disaster Recovery Design for extreme scale thousands of concurrent users high TPS Own resilience strategies including Multi AZ and multi region architectures Active active or active passive DR setups Graceful degradation and failover mechanisms Define and validate RPO RTO goals chaos testing and DR drills Security Compliance Reliability Embed security by design including authentication authorization data privacy and encryption Support compliance needs SOC2 ISO GDPR etc from an architectural standpoint Partner with SRE DevOps teams on observability logging tracing and alerting Define SLIs SLOs and capacity planning models Technical Leadership Collaboration Act as a technical mentor and advisor to senior engineers and tech leads Lead architecture reviews design councils and technical decision forums Partner closely with Product Management to balance business needs and technical excellence Drive long term architecture roadmap and reduce technical debt Have you got what it takes Technical Expertise Total 8 Years of experience and PHP Expert with deep hands on experience in Laravel and Symfony Strong experience architecting large scale SaaS CCaaS real time platforms Proven expertise in AWS Serverless architecture Strong hands on knowledge of OpenSearch Elasticsearch Experience with event driven systems message queues and streaming concepts Strong understanding of cloud networking caching strategies and data modeling Architecture Scale Demonstrated success in designing systems for Very high traffic and global usage Low latency and high availability Zero downtime deployments Deep experience with resilience DR and failover design Experience in Digital CCaaS or real time communication platforms Good to have Exposure to multi region SaaS deployments Good to have Familiarity with hybrid serverless container architectures Valuable to have Experience with cost optimization on a scale Good to have What s in it for you Join an ever-growing market disrupting global company where the teams - comprised of the best of the best - work in a fast-paced collaborative and creative environment As the market leader every day at NICE is a chance to learn and grow and there are endless internal career opportunities across multiple roles disciplines domains and locations If you are passionate innovative and excited to constantly raise the bar you may just be our next NICEr Enjoy NICE-FLEX At NICE we work according to the NICE-FLEX hybrid model which enables maximum flexibility 2 days working from the office and 3 days of remote work each week Naturally office days focus on face-to-face meetings where teamwork and collaborative thinking generate innovation new ideas and a vibrant interactive atmosphere Requisition ID 9742 Reporting into Tech Manager Role Type Individual Contributor About NiCE NICE Ltd NASDAQ NICE software products are used by 25 000 global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NiCE software manages more than 120 million customer interactions and monitors 3 billion financial transactions Known as an innovation powerhouse that excels in AI cloud and digital NiCE is consistently recognized as the market leader in its domains with over 8 500 employees across 30 countries NiCE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law