JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a recent industry we empower you to shape a brighter way forward so you can thrive professionally and personally Facilities Manager Facility Manager - The Facility Manager is responsible for planning managing and delivering high-quality soft and technical facility services across assigned sites The role ensures a clean safe hygienic and customer-focused workplace environment while maintaining service standards compliance cost control and client satisfaction Key Responsibilities1 Soft Services OperationsOversee day-to-day delivery of soft services including Housekeeping janitorial services Pantry cafeteria services Front office reception services Waste management hygiene programs Pest control landscaping coordination Ensure adherence to SLAs SOPs and service quality benchmarks Conduct regular site inspections and audits to maintain cleanliness and hygiene standards 2 Vendor Manpower ManagementManage outsourced service providers and vendors Ensure optimal staffing levels attendance grooming and discipline Conduct inductions training and performance reviews for soft services staff Resolve manpower issues escalations and service gaps proactively 3 Client Stakeholder ManagementAct as the primary point of contact for clients on soft services matters Address service requests complaints and escalations within agreed TATs Prepare and present MIS reports dashboards and review meeting updates Support client audits inspections and compliance reviews 4 Quality Hygiene ComplianceImplement health safety and hygiene standards 5S ISO HACCP where applicable Ensure compliance with statutory labor and local regulatory requirements Maintain documentation related to SOPs checklists audits and compliance 5 Cost Control BudgetingManage soft services budgets and monitor operational expenses Track consumption of consumables chemicals and materials Identify cost optimization opportunities without impacting service quality 6 Helpdesk Service ManagementOversee FM helpdesk operations and service request management Monitor closure rates response times and customer satisfaction metrics Analyze trends and implement corrective and preventive actions 7 Continuous ImprovementDrive service innovations sustainability initiatives and process improvements Introduce best practices to enhance workplace experience and efficiency Support transitions mobilizations and new site takeovers Required QualificationsEducation ExperienceBachelor s degree in Facility Management Engineering Business Administration or related field Minimum 5-7 years of experience in facility management or building operations Proven track record in managing soft services and vendor operations Technical SkillsStrong knowledge of facility management systems and CAFM software Understanding of HVAC electrical plumbing and building systems Familiarity with health safety and environmental regulations Proficiency in MS Office Suite and facility management applications Core CompetenciesStrong leadership and team management abilities Excellent vendor management and negotiation skills Customer service orientation with strong communication skills Problem-solving and analytical thinking capabilities Budget management and cost control expertise Attention to detail and quality focus Certifications Preferred Certified Facility Manager CFM or equivalent ISO 14001 45001 or quality management certifications First Aid and Safety training certifications Working ConditionsFull-time position with potential for extended hours during emergencies Site-based role with multi-site responsibilities possible 6 Days working and holiday coverage as required If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together

📌 Facilities Manager (Haryana)
🏢 JLL
📍 Haryana