We are looking for an enthusiastic and customer-focused Chat Support Agent to join our Customer Success team The ideal candidate will be passionate about delivering prompt accurate and empathetic support through our digital channels Experience with Freshchat or similar chat platforms is an advantage but a strong commitment to providing exceptional service is essential Key Responsibilities Respond to customer queries via live chat in a timely professional and friendly manner Understand customer needs and provide accurate solutions or guidance Maintain high standards of communication empathy and service quality Escalate complex issues to the Team Lead or relevant teams when required Follow defined workflows SOPs and quality guidelines Use Freshchat or similar tools effectively to manage multiple conversations simultaneously Keep accurate records of customer interactions and resolutions Share customer feedback and recurring issues with the Team Lead for process improvement Meet or exceed defined performance metrics e g first response time resolution rate CSAT Participate in training sessions and skill-building activities to stay updated on product knowledge and processes Requirements 1 year of experience in customer support preferably in chat-based support Familiarity with Freshchat Freshdesk or any other modern chat tool is preferred Excellent written communication skills with attention to grammar and tone Strong problem-solving skills and ability to multitask in a fast-paced environment High level of empathy patience and professionalism Versatile to work in rotational shifts and week offs 6 rotational week offs per month Job Type Full-time Pay 250 000 00 - 350 000 00 per year Work Location In person

📌 Chat Support Executive (Karnataka)
🏢 DrinkPrime
📍 Karnataka