Candidate must be from Hotel Industry only Overseeing all front desk operations managing staff by hiring training and scheduling them and ensuring high-quality guest service Staff and operations management Oversee and manage all daily front desk operations Supervise hire train and mentor front desk staff ensuring they are knowledgeable and presentable Create and manage staff schedules ensuring adequate coverage Conduct performance reviews and provide constructive feedback Hold regular meetings with front office personnel Guest services Manage all guest interactions from check-in and check-out to handling inquiries and requests Address and resolve guest complaints and issues promptly and professionally Ensure a high level of customer service personalized service and a positive guest experience Log store and return lost and found items Administrative and financial tasks Manage reservations ensuring accuracy and efficiency Handle billing cash handling credit policies and deposits Prepare financial reports such as daily revenue reports and occupancy forecasts Monitor and control departmental costs and budgets Maintain accurate guest records and other front office data Ensure the cleanliness and organization of the front desk area and the availability of necessary supplies Coordination and communication Act as the liaison between the front desk and other departments like housekeeping and maintenance to ensure smooth operations Ensure explicit communication within the department and with other hotel staff Process mail packages and messages for guests Job Type Full-time Pay 35 983 93 - 41 781 78 per month Benefits Food provided Leave encashment Provident Fund Work Location In person

📌 Front Office Manager (Zirakpur)
🏢 Important Group
📍 Zirakpur