Job Family Cloud Platform AdministratorBusiness Title SAS MCS Cloud Operations Administrator As a Cloud Platform Administrator for the SAS MCS team in SAS s Cloud and Information Services CIS division you will be responsible for all aspects of our hosted and remote managed SAS application environments You will work collaboratively with customers analysts developers and implementation team members to deliver world class SAS service You will support the team with training expertise mentoring and best practices related to enterprise application technology architecture and support You will work with global R D Product Technical Support global PSD Partners and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments You will work with the team in efforts to improve quality efficiency and automation around service delivery tasks A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required Primary Responsibilities Deliver excellent customer service using a customer first and continuous improvement mindset Provide hands-on administration maintenance and installation of SAS Enterprise software and solutions Provide support for global PSD Partner delivered ETL and automations Ability to join and drive MI calls in coordination with various teams within CIS and with customer vendors Manage day-to-day work through SAS Cloud ticketing systems using CIS best practices for ticket update quality and frequency Use IT Service Management best practices for change incident and problem management to meet and support Service Level Agreement requirements SAS Cloud customers Create and maintain service documentation including runbooks knowledge base articles and wiki content Configure manage monitor and debug mid-tier software Manage monitor and maintain container-based applications deployed in cloud container services Develop tools and software to manage SAS and third-party software Diagnose document report and resolve system problems Work directly with external customers and interface with other support teams and vendors Mandatory - 24x7 Shift working as per business demand Mandatory - Participate in a 24x7x365 on-call rotation Additional responsibilities may include Provide service leadership for local teams by managing service queues and assigning tickets based on SAS Cloud procedures Serve as technical escalation support for other team members Contribute to overall service quality by identifying or leading efforts that reduce time reduce toil and or improve the customer experience with SAS Cloud services Essential Requirements Bachelor s degree in a quantitative field such as Computer Science Information Technology or related field 7 years of technical experience including 4 Years of experience in SAS Administration Deployment integration 1 years of experience with Kubernetes CaaS 2 years of experience Enterprise Platform Support 2 years of experience in systems support user support customer support consulting or training for enterprise class software and or hardware 3 years of experience with UNIX or Linux supporting enterprise class applications Preferences Familiarity with cloud-based platforms like MS Azure AWS GCP or OpenShift Installing using and administrating SAS software and solutions Programming in SAS- Good to have Deploying and managing JavaEE web application Ability to travel up to 10 of the time Experience with Python Ansible or Kubernetes Scripting experience bash PowerShell etc Java or Web development experience Why SAS We love living the SASlife and believe that happy healthy people have a passion for life and bring that energy to work No matter what your specialty or where you are in the world your unique contributions will make a difference Our multi-dimensional culture blends our different backgrounds experiences and perspectives Here it isn t about fitting into our culture it s about adding to it - and we can t wait to see what you ll bring SAS looks not only for the right skills but also a fit to our core values We seek colleagues who will contribute to the unique values that makes SAS such a excellent place to work We look for the total candidate technical skills values fit relationship skills problem solvers good communicators and of course innovators Candidates must be ready to make an impact

📌 Sas Administrator (Maharashtra)
🏢 SAS
📍 Maharashtra