Role Overview The Technical Account Manager TAM serves as a dedicated CSIS support contact for key partnerships including - xSP EB Partner Referrals OEMs and Breach partners providing post-sales product support in a B2B context This role focuses on delivering exceptional post-sales support while driving partner success revenue growth and operational excellence TAMs collaborate with cross-functional teams to ensure readiness for new partnerships and product launches continuously improving partner experience through proactive engagement and strategic initiatives Key Responsibilities Develop and maintain strong relationships with Sales Account Management and Partner teams to ensure alignment on objectives and delivery of high-quality service and support Serve as a strategic liaison between internal teams and partners to identify growth opportunities resolve escalations and enhance overall partner experience Collaborate with Product Management Sales and Support Business Development to create and execute support plans for new partners and ensure readiness for launches Lead initiatives aimed at improving customer experience support quality and operational productivity Proactively identify and pursue revenue-generating opportunities with internal and external stakeholders Collaborate with content development and training teams to create support and sales training materials deliver train-the-trainer sessions to second-level partner staff Act as a knowledge resource for partners and vendors ensuring second-level staff are equipped to deliver high-quality support Work with partners and reporting teams to ensure timely and accurate reporting on partner contacts and performance metrics Identify reproduce troubleshoot and document partner product issues coordinating resolutions across internal and external teams Act as a liaison between Support Product Management Partner Delivery and Engineering teams to resolve technical issues impacting partner accounts Qualifications Strong troubleshooting skills and technical knowledge of major operating systems Android iOS Windows and macOS Proven ability to follow through on tasks and commitments Experience delivering training to groups is a plus Experience driving projects preferably within a Customer Service Support context Self-managed proactive work style with a strong ability to learn independently Excellent time management and organizational skills ability to meet strict deadlines Flexibility and effective multitasking are essential Direct customer support experience is required Strong written and verbal communication skills comfortable working in a multicultural environment Fluency in English required multi languages is a plus Ability to understand and engage with technical documentation and development processes Preferred Qualifications Solid working knowledge of GEN products and systems Familiarity with tolls such as Google CCAI JIRA Confluence Agent Desktop Optimus SalesForce Romulus are a plus Strong knowledge of Cyber Security and Consumer Security products Experience in cross-functional stakeholder management and ability to influence without authority Gen is proud to be an equal-chance employer committed to diversity and inclusivity We base employment decisions on merit experience and business needs without considering race color national origin age religion sex pregnancy genetic information disability medical condition marital status sexual orientation gender identity or expression military or veteran status or other unlawful factors Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants Learn more about pay transparency To conform to U S export control regulations applicant should be eligible for any required authorizations from the U S Government

📌 Technical Account Manager (Tamil Nadu)
🏢 Gen
📍 Tamil Nadu