Company Vinayak Jewels India Pvt Ltd Location Sitapura Industrial Area Jaipur Department Sales Client Servicing Designation Customer Relationship Manager Reporting To Sales Manager Business Development Head Role Overview The Customer Relationship Manager will be responsible for developing maintaining and strengthening long-term relationships with clients of Vinayak Jewels India Pvt Ltd The role requires strong communication skills timely follow-ups and seamless coordination with the internal teams to ensure client satisfaction and smooth order execution for jewellery manufacturing Key Responsibilities 1 Client Relationship Management Serve as the primary point of contact for all client enquiries requirements and concerns Build and maintain trustworthy relationships with domestic and international clients Conduct regular follow-ups with clients to ensure high satisfaction levels Gather feedback and share with internal teams for continuous improvement 2 Order Coordination Execution Coordinate with Production PPC CAD Design QC and Dispatch departments to ensure timely execution of orders Monitor the status of each order and update clients on progress Ensure all customer specifications approvals and instructions are followed accurately Handle complaints professionally and ensure timely resolution 3 Sales Support Business Growth Assist the Sales Marketing team in client acquisition and retention activities Identify opportunities for upselling and cross-selling jewellery products Maintain detailed client records and update CRM systems regularly Support quotation preparation and follow-up for approvals 4 Documentation Reporting Maintain accurate records of communication approvals dispatch details and feedback Prepare and share daily weekly reports on client interactions and order status Ensure proper documentation of issues and escalate when necessary Required Skills Qualifications Bachelor s degree in Business Administration Marketing or any related field 2-4 years of experience in customer relationship client servicing preferably in jewellery industry Excellent communication skills verbal written Strong interpersonal and coordination skills Basic knowledge of jewellery manufacturing processes is an advantage Proficiency in MS Office Excel Word PowerPoint Ability to multitask and manage deadlines effectively Competencies Customer-centric mindset Patience and problem-solving ability Professional communication Attention to detail Team coordination Positive and proactive attitude Work Environment Dynamic and fast-paced setting within a leading jewellery manufacturing setup Requires coordination with multiple internal departments to ensure on-time delivery Job Type Full-time Expected Start Date 06 12 2025 Job Type Full-time Pay 10 484 83 - 30 943 71 per month