Profile Customer Operations Team Lead Who are we Kramer is a leading player and pioneer in the audio-visual industry Our product and solutions power creativity collaboration and engagement At Kramer we make award-winning cutting-edge and reliable audio-visual hardware software and cloud-based solutions We believe that technology can amplify human experience and help people reach their potential Enterprise companies schools universities governments and military end-users trust and rely upon our technologies in more than 100 countries across six continents worldwide From AVSM to advanced cloud-based communication collaboration and control solutions Kramer creates audio visual experiences that are more engaging more inclusive and more connected than ever before We are looking for a detail-oriented and experienced Customer Operations Team Lead to manage and streamline our customer operations processes This role involves leading a team ensuring timely order fulfillment coordinating logistics and maintaining high standards of customer service and operational efficiency Key ResponsibilitiesProcess customer orders and plan for timely and accurate deliveries Monitor daily operations resolve escalations and ensure customer satisfaction Coordinate with freight forwarders FF for customer deliveries and import logistics Follow up with HQ to ensure timely dispatch and delivery of items to meet customer requirements Interact with Customs House Agents CHA for customs clearance and import-related matters Handle receipt of goods imports and maintain accurate inventory records Conduct stock takes and manage discrepancies or variations in stock Generate and manage customer invoices accurately and in a timely manner Ensure compliance with GST regulations and knowledge of goods movement across India Collaborate with cross-functional teams Sales Product Tech to resolve issues and improve processes Handle complex customer cases and guide the team on resolution strategies QualificationsBachelor s degree in any stream Proven experience 5 years in logistics or supply chain Excellent analytical problem-solving and organizational skills Strong leadership and communication abilities Ability to work under pressure and manage multiple priorities Ijhf2AO346

📌 Customer Operations Team Lead (Karnataka)
🏢 kramer
📍 Karnataka