About Us Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks The company acquired Secureworks in February 2025 bringing together two pioneers that have redefined the cybersecurity industry with their innovative native AI-optimized services technologies and products Sophos is now the largest pure-play Managed Detection and Response MDR provider supporting more than 28 000 organizations In addition to MDR and other services Sophos complete portfolio includes industry-leading endpoint network email and cloud security that interoperate and adapt to defend through the Sophos Central platform Secureworks provides the innovative market-leading Taegis XDR MDR identity threat detection and response ITDR next-gen SIEM capabilities managed risk and a comprehensive set of advisory services Sophos sells all these solutions through reseller partners Managed Service Providers MSPs and Managed Security Service Providers MSSPs worldwide defending more than 600 000 organizations worldwide from phishing ransomware data theft other every day and state-sponsored cybercrimes The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit CTU Sophos is headquartered in Oxford U K More information is available at www sophos com Role Summary Central Operations is responsible for delivering the infrastructure to provide customer facing systems and cloud services to Sophos customers The job role requires skill with Linux cloud computing automation CI CD pipelines containerized environments and incident management response What you will do Carry personal responsibility for high quality changes to a live IT SaaS infrastructure Manage key operational systems on which millions of customers depend Create estimates and work plans then deliver according to those plans in an agile manner Participate in a weekday weekend on-call rotation Occasionally carry out changes outside of normal working hours Monitor existing infrastructure identify areas of weakness and propose improvements Take corrective action as a first point of contact to resolve incidents escalated from Technical Support IT and development communities and escalate where appropriate Provide incident response and coordination ensuring issue resolution and helping co-ordinate multiple resources Publish software updates as required meeting product release schedules monitoring load on infrastructure and support taking corrective action where possible and flagging issues with management Providing out-of-hours emergency support What you will bring Command line configuration and troubleshooting in a cloud-based Linux environment Troubleshooting Support problem management experience Familiarity with software development and or DevOps practices Hands on technical knowledge with Amazon Web services AWS Knowledge of AWS services including EC2 ECS EKS IAM CloudWatch SQS SNS SSM S3 and Secrets Manager Knowledge of CI CD pipelines such as Jenkins GitHub Actions or equivalent Experience with Infrastructure-as-Code tools with Terraform or equivalent Familiarity with Database s e g MySQL PostgreSQL RDS Mongo NoSQL Monitoring and Alerting Tools such as PagerDuty Datadog CloudWatch Logz io or equivalent Experience with Bash and python scripting IP networking - LAN WAN Strong communication skills both verbally and in writing Knowledge of malware spam network threats preferred Ability to interface with Senior Leaders Comfortable working in a detailed driven environment Familiarity with GenAI tools such as GitHub CoPilot Cursor Exposure to compliance frameworks SOC2 FedRamp etc Familiarity with AI tools and technologies LI-Remote B2 Ready to Join Us At Sophos we believe in the power of diverse perspectives to fuel innovation Research shows that candidates sometimes hesitate to apply if they don t check every box in a job description We challenge that notion Your unique experiences and skills might be exactly what we need to enhance our team Don t let a checklist hold you back - we encourage you to apply What s Great About Sophos Sophos operates a remote-first working model making work from home the primary option for most employees However some roles may necessitate a hybrid approach While we are a remote first organization applicants must have legal authorization to work in the jurisdiction where the position is posted without requiring employer sponsorship Our people - we innovate and create all of which are accompanied by a great sense of fun and team spirit Employee-led diversity and inclusion networks that build community and provide education and advocacy Annual charity and fundraising initiatives and volunteer days for employees to support local communities Global employee sustainability initiatives to reduce our environmental footprint Global fitness and trivia competitions to keep our bodies and minds sharp Global wellbeing days for employees to relax and recharge Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To You We re proud of the diverse and inclusive environment we have at Sophos and we re committed to ensuring equality of opportunity We believe that diversity combined with excellence builds a better Sophos so we encourage applicants who can contribute to the diversity of our team All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender sex gender reassignment marital status race religion or belief color age military veteran status disability pregnancy maternity or sexual orientation We want to give you every opportunity to show us your best self so if there are any adjustments we could make to the recruitment and selection process to support you please let us know Data Protection If you choose to explore an prospect and subsequently share your CV or other personal details with Sophos these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos If you would like Sophos to delete or update your details at any time please follow the steps set out in the Privacy Policy describing your individual rights For more information on Sophos data protection practices please consult our Privacy Policy Cybersecurity as a Service Delivered Sophos

📌 Site Reliability Engineer (India)
🏢 Sophos Technology
📍 India