ServiceNow SAM HAM - Senior Consultant -Senior Solution Advisor Deloitte s Cyber Risk Serviceshelp our clients to be secure vigilant and resilient in the face of an ever-increasing array of cyber threats and vulnerabilities Our Cyber Risk practice helps organizations with the management of information and technology risks by delivering end-to-end solutions using proven methodologies and tools in a consistent manner Our services help organizations to address in a timely manner pervasive issues such as identity theft data security breaches data leakage cyber security and system outages across organizations of various sizes and industries with the goal of enabling ongoing secure and reliable operations across the enterprise Deloitte s Cyber Risk Services have been recognized as a leader by a number of independent analyst firms Kennedy Consulting Research Advisory a leading analyst firm recently named Deloitte a global leader in cyber security consulting Source Kennedy Consulting Research Advisory Cyber Security Consulting 2013 Kennedy Consulting Research Advisory estimates 2013 Kennedy Information LLC Reproduced under license Work you will do As a Senior Consultant the key job responsibilities will be to Highly proficient in configuring and developing on the ServiceNow platform with a comprehensive understanding of core platform features functionalities secure application operations and exception handling during ongoing operations Facilitate the adoption of technology-based tools and methodologies to continuously enhance the monitoring management and reliability of services Define architecture and design elements for the implementation of ServiceNow solutions including the design of data object models technical workflow diagrams and access control models Analyze business requirements define and document epics and user stories create UI mock-ups and adopt a hands-on approach to drive project success Deliver ServiceNow training and provide support to teams on complex system configurations Responsible for end-to-end use case design workflow configurations customizations and deployments to higher environments Demonstrate sound judgment and a pragmatic approach to delivering solutions that optimize architectural activities in alignment with organizational needs business constraints and technological realities Possess the skills and knowledge necessary to support sales activities within the domain of expertise The Team Want to work at one of the fastest growing and industry leading risk management consulting firms that will give you an enriching experience to build your career and brand If yes then look no further Deloitte s Cyber Risk Services practice is the place for you Individuals who take deep personal accountability for their work have a passion for excellence driven to achieve their full potential and understand the value of building relationships with clients and the industry are encouraged to realize our requirement for a ServiceNow HAM SAM The Senior Solution Solution is expected to have an in- depth understanding of ServiceNow leading practices and have demonstrated experience in the design and implementation of ServiceNow solutions We are looking a ServiceNow HAM SAM Developer to design automate and optimize hardware asset management processes The role demands expertise in HAM SAM configuration workflow automation integration and custom development within ServiceNow Key Responsibilities for HAM Developer Configure and maintain HAM modules asset classes models and locations Integrate HAM with CMDB Discovery tools e g ServiceNow Discovery SCCM and procurement systems Develop and automate workflows and catalog items using Flow Designer Write and troubleshoot business rules client scripts and custom modules Ensure accurate asset tracking and inventory management across all lifecycle stages Enforce asset receiving tagging and recording policies Conduct inventory audits and manage stockrooms and depots Enable RFID barcode integration and automated validation Design dashboards and reports for asset lifecycle compliance and utilization Optimize HAM processes for cost utilization and compliance Key Responsibilities for SAM Developer Implement and configure ServiceNow SAM Pro for software asset and license management Normalize discovered software using Content Library and publisher packs Integrate with Discovery tools and SCCM to collect usage and installation data Manage software models entitlements and license metrics Map licenses to contracts and entitlements for major vendors e g Microsoft Oracle Adobe Track software consumption and compliance automate software reclamation Perform gap analysis between installations and entitlements Develop license compliance and audit-ready reports Manage true-up processes and vendor audits with Procurement and Legal Maintain data integrity across software catalog CMDB and entitlements Build workflows for software requests approvals provisioning and de-provisioning Analyze usage patterns and recommend optimization opportunities Integrate SAM with contract and vendor management modules Define and enforce policies to ensure software compliance Preferred key skills required 7-9 years of experience Good knowledge of operating systems servers hardware setting software licensing etc preferred ServiceNow certifications such as CSA CIS-ITAM HAM SAM Specialist preferred Hands on experience of HAM SAM CMDB Discovery integrations and inventory management Proficiency in Flow Designer catalog development scripting and troubleshooting in ServiceNow Knowledge around software licensing for vendors Usage of SAM tools like SCCM Flexera and SNOW recommended Ability to prioritize tasks work on multiple assignments and manage ambiguity Ability to work both independently and as part of a team with professionals at all levels Good communications and interpersonal skills Strong analytical skills and ability to think out of the box Our purpose Deloitte s purpose is to 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recruiting tips from Deloitte recruiters Requisition code 307669