Job description Position Service Manager Working Location Near Muragacha near Kalyani Highway West Bengal Company Description We are International Earthmovers an Authorized Dealer of Tata Hitachi Our dealership is engaged in the sales service and genuine spare parts of construction equipment such as excavators backhoe loaders and wheel loaders We serve customers across West Bengal with a solid commitment to quality and satisfaction Key Responsibilities Team Leadership Manage guide and motivate the service engineers technicians and field staff to meet departmental objectives Customer Support Act as the primary point of contact for customers regarding service requirements complaints and feedback Ensure high levels of customer satisfaction through timely issue resolution Service Operations Oversee day-to-day service operations including preventive maintenance breakdown support field service and workshop repairs of Tata Hitachi construction equipment Coordination with OEM Maintain regular communication with Tata Hitachi for technical support warranty claims service updates and compliance with service standards Parts Coordination Work closely with the spare parts department to ensure the availability of required parts for service jobs and to minimize equipment downtime Job Allocation Monitoring Allocate service jobs monitor job progress and ensure completion within the defined timelines and quality parameters Documentation Reporting Maintain accurate service records job cards warranty claims and generate reports for internal and OEM audits Training Development Identify training needs of the service staff and arrange periodic training in coordination with the OEM to ensure technical competency Cost Budget Management Monitor service expenses control costs and enhance profitability through efficient operations Safety Compliance Ensure all service operations follow safety standards and protocols Qualifications Experience Diploma or B Tech in Mechanical Automobile Electrical Engineering or a related field Minimum 5-8 years of experience in service management preferably in construction equipment heavy machinery or automobile sectors Strong technical knowledge of excavators backhoe loaders wheel loaders and related equipment Familiarity with Tata Hitachi products and service systems will be an added advantage Excellent leadership communication and problem-solving skills Proficiency in MS Office excel and service management tools software Interested candidates can send their CVs to at - hr internationalearthmovers com REQUIRED IMMEDIATE JOINER Job Types Full-time Benefits Health insurance Provident Fund Job Types Full-time Permanent Benefits Health insurance Provident Fund Schedule Day shift Work Location In person

📌 Service Manager (West Bengal)
🏢 INTERNATION EARTHMOVERS
📍 West Bengal