As a CRM Specialist you will be the driving force behind building strong customer relationships and boosting sales performance You will play a key role in managing B2B B2C sales funnels onboarding new clients maintaining key customer accounts and optimizing CRM workflows to drive revenue and customer loyalty across our brands - Epitight Cozitis and Niconi Key Responsibilities Manage and grow retail salon and e-commerce partner relationships Collaborate with marketing teams for campaign alignment and lead conversion Support new product launches with tailored sales strategies Develop automated workflows and personalized communication journeys Monitor customer lifecycle and design win-back retention campaigns Analyze data to identify gaps in customer engagement or sales opportunities Act as the first point of contact for key clients or distributors Handle escalations and ensure timely resolution of customer concerns Conduct periodic follow-ups review meetings and satisfaction surveys Key Requirements Excellent communication presentation and negotiation skills Data-driven mindset with strong analytical and problem-solving skills Ability to multitask and thrive in a quick-paced startup environment Job Types Full-time Permanent Fresher Pay 10 000 00 - 25 000 00 per month Benefits Flexible schedule Schedule Day shift Supplemental Pay Performance bonus Yearly bonus Ability to commute relocate Goregaon Mumbai Maharashtra Reliably commute or planning to relocate before starting work Required Application Question s What is your current CTC What is your salary expectation Experience Customer service 1 year Required Location Goregaon Mumbai Maharashtra Required Work Location In person

📌 Customer Care Representative (Maharashtra)
🏢 HamBolds Private
📍 Maharashtra