Job Overview Location customer support executive Job Type Full time 2pm to 11pm Evening shift Department Customer Service Reports to Customer Support Manager Job Summary We are seeking a proactive and empathetic Customer Support Executive to join our team You will be the first point of contact for our customers providing support through various channels phone email chat and ensuring a smooth and satisfying customer experience Your goal is to resolve inquiries efficiently promote customer loyalty and contribute to the improvement of our service processes Key Responsibilities Respond to customer queries in a timely and accurate way via phone email or chat Identify customer needs and help customers use specific features or resolve product-related issues Update internal databases with information about customer interactions feedback and technical issues Monitor customer complaints and resolve them efficiently to ensure customer satisfaction Escalate complex issues to the appropriate departments or team leaders Follow up with customers to ensure their issues are resolved Collaborate with cross-functional teams sales tech support logistics to deliver the best solutions Keep up to date with product knowledge and company policies Requirements Bachelor s degree in any field preferred in Business Communication or related areas 1-3 years of experience in a customer support or client-facing role Excellent verbal and written communication skills Proficiency in using support tools e g Zendesk Freshdesk CRM systems Strong problem-solving skills and attention to detail Ability to remain calm and patient especially with difficult customers Flexibility to work in shifts if required Nice to Have Multilingual skills Experience in industry-specific support e g e-commerce SaaS telecom Familiarity with ticketing systems or live chat platforms Benefits Competitive salary Health insurance Paid time off Professional development opportunities Adaptable work options Job Types Full-time Permanent Fresher Pay 20 000 00 - 30 000 00 per month Benefits Paid sick time Work Location In person

📌 Customer Support Executive (Uttar Pradesh)
🏢 Important Business
📍 Uttar Pradesh