Key Responsibilities Handle inbound and outbound customer calls emails chats and messages professionally and promptly Resolve customer complaints and queries effectively and in a timely manner Maintain accurate records of interactions and transactions using CRM or support tools Provide detailed product or service information and guide customers on using features Process orders forms applications and service requests Coordinate with internal departments Sales Operations Technical etc to resolve customer issues Follow communication and operational guidelines and meet service level targets TAT CSAT etc Follow up on customer interactions where necessary to ensure issue closure Identify and escalate priority issues to senior personnel if unresolved Contribute to team performance goals and continuous improvement initiatives Required Skills Qualifications Education Minimum 12th pass or Graduate preferred Communication Excellent verbal and written communication in Language English Hindi etc Customer Handling Strong listening problem-solving and conflict-resolution skills Tech Skills Proficient in using computers CRM systems MS Office etc Time Management Ability to handle multiple tasks efficiently Attitude Positive patient and customer-first approach Experience 0-2 years of experience in a customer service support call center role freshers may apply Job Type Full-time Pay 150 000 00 - 371 035 57 per year Perks Cell phone reimbursement Schedule Day shift Supplemental Pay Yearly bonus Ability to commute relocate New Delhi - 110015 Delhi Reliably commute or planning to relocate before starting work Required Education Higher Secondary 12th Pass Preferred Experience Technical support 1 year Preferred total work 1 year Preferred Language Hindi Preferred English Preferred Work Location In person

📌 Customer Service Representative (New Delhi)
🏢 Angel one Master Frenchies New Delhi
📍 New Delhi