Job Title International Blended Process Executive Air India - Non-Sales Location Sector 18 Gurgaon Process Air India - International Blended 80 Chat 20 Voice Shift Rotational Night Shift as per international process Working Days 6 days working Salary Max 35K CTC We are hiring for an International Blended Process Executive to support Air India s global passengers This is a non-sales non-target-based international support role with 80 chat and 20 voice communication The role focuses on providing excellent customer service resolving queries and ensuring a smooth customer experience Key Responsibilities Handle customer interactions primarily via chat 80 and occasional calls 20 Assist customers with booking queries cancellations flight changes refunds baggage issues and other travel-related concerns Deliver clear concise and grammatically correct responses in English Ensure high customer satisfaction through effective query handling and resolution Convince and guide international travelers in a polite and professional manner Log all interactions in the CRM and escalate complex issues appropriately Candidate Requirements Minimum 6 months to 1 year of experience in customer support or sales international preferred Must have excellent English communication skills written and spoken Good typing speed and multitasking ability Strong problem-solving listening and convincing skills Willingness to work in rotational shifts and 6 days a week Salary Package 35 000 CTC - for candidates with 1 year experience 30 000 CTC - for candidates with 6 months experience Fixed salary with no sales or targets Perks Opportunity to work with a prestigious brand - Air India Professional work environment Growth and learning opportunities in international customer service Job Types Full-time Permanent Pay Up to 35 000 00 per month Benefits Cell phone reimbursement Commuter assistance Versatile schedule Food provided Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule Day shift Supplemental Pay Commission pay Joining bonus Overtime pay Performance bonus Quarterly bonus Shift allowance Yearly bonus Application Question s How much do you rate your English Communication Skill out of 10 What s your current in-hand salary Education Higher Secondary 12th Pass Preferred Language English Preferred License Certification 6 month experience in Sales or Customer Support Preferred Experience in INTERNATIONAL CALLING Related Process Preferred Location Gurgaon Haryana Preferred Work Location In person Speak with the employer 91 (phone hidden)

📌 International Blended Process - Air India (Haryana)
🏢 Career Crox
📍 Haryana