At myoperator we re revolutionizing how businesses connect with their customers through our innovative B2B SaaS solutions We are on the lookout for a highly motivated tech-savvy and customer-obsessed Customer Support Executive - Tech to join our growing team If you are passionate about solving technical challenges building strong customer relationships and thrive in a dynamic fast-paced B2B SaaS environment we want to hear from you What You ll Do As a Customer Support Executive - Tech you will be the primary point of contact for our valued B2B clients ensuring their success and satisfaction with myoperator s products Your responsibilities will include Become a Product Expert Develop an in-depth understanding of myoperator s B2B SaaS products and services including their technical functionalities integrations and common use cases Deliver Technical Support Provide prompt professional and accurate technical support to customers via calls emails and chats addressing inquiries related to product features troubleshooting configurations and general usage Achieve First Contact Resolution FCR Strive for high First Contact Resolution FCR rates by efficiently diagnosing and resolving technical issues during the initial interaction Manage Support Tickets Effectively manage and prioritize support tickets ensuring clear concise and well-documented responses and resolutions within defined SLAs Collaborate for Complex Issues Escalate complex technical issues to higher-tier support product or engineering teams when necessary providing detailed context and diagnostic information Address Diverse Inquiries Assist customers with a range of inquiries including product onboarding feature explanations API usage questions service status and complaint resolution Meet Performance Targets Consistently meet and exceed daily and weekly individual and team performance targets related to response times resolution rates and customer satisfaction Contribute to Improvement Share valuable customer insights and feedback with internal teams Product Engineering Sales to drive continuous improvement in our products services and support processes Requirements Experience 1-3 years of proven experience in a technical customer support role preferably within a B2B SaaS or IT services industry Technical Aptitude Strong ability to understand troubleshoot and explain technical concepts and issues related to software platforms Familiarity with CRM tools ticketing systems e g Zendesk Freshdesk and remote support tools is a plus Communication Skills Excellent written and verbal communication skills in English with the ability to articulate complex technical information clearly and empathetically to non-technical users Problem-Solving Strong analytical and problem-solving skills with a keen eye for detail and a methodical approach to issue resolution Time Management Proven ability to manage time effectively multitask and prioritize in a fast-paced high-volume environment Customer-Centric A genuine passion for helping customers and a strong customer-first mindset Adaptability A willingness to learn current technologies adapt to evolving product features and grow within a dynamic team Benefits A supportive and collaborative team culture that values innovation and mutual growth Significant opportunities for professional development and career advancement within a rapidly expanding B2B SaaS company Work with a purpose-driven brand that is dedicated to customer satisfaction and technological excellence Job Types Full-time Permanent Pay 350 000 00 - 400 000 00 per year Benefits Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Provident Fund Schedule Day shift Supplemental Pay Performance bonus Application Question s Any experience you have in B2B SaaS What is your Fixed CTC Work Location In person Speak with the employer 91 (phone hidden)