Where Data Does More Join the Snowflake team As a Manager of Credit and Collection you will lead our credit and collections function This individual will oversee the timely collection of outstanding accounts minimize bad debt and optimize cash flow This role will be instrumental in driving process improvements collaborating with cross-functional teams and managing a team of credit and collections specialists You ll be tasked with resolving customer escalations and ensuring that collection processes scale effectively as we continue to grow As a key contributor in a high-growth company the ideal candidate is highly organized self-motivated and adaptable to change You will help strengthen our collection process support the company s long-term growth and ensure we maintain strong positive relationships with our customers What You ll Do Lead the collections process to ensure timely collection of outstanding invoices Work closely with internal sales legal and customer service teams to resolve disputes and enhance the customer experience Analyze aging reports identify overdue accounts and prioritize collections efforts to ensure prompt resolution Identify trends in customer payment behavior and recommend strategies for process improvements to streamline collections Manage the performance growth and development of the credit and collections team Conduct regular performance reviews and coach team members to foster a high-performance environment Serve as the escalation point for both customer and internal team issues ensuring resolutions are timely and effective Partner with internal teams to enhance and optimize collection tools systems and processes Build and maintain strong relationships with customers serving as a trusted partner while ensuring adherence to company policies Own and optimize the full order-to-cash cycle ensuring effective and smooth interactions across all relevant teams What you ll need 3 years in a leadership or management capacity with a proven ability to nurture team development and drive performance in a high-paced environment 10 years of experience in credit and collections finance operations or a related field Familiarity with credit management tools such as Dun and Bradstreet and advanced knowledge of order-to-cash business processes Excellent verbal and written communication skills with the ability to effectively interact with both internal stakeholders and customers A strong customer service mindset while maintaining a keen focus on adhering to company policies and procedures Ability to navigate and thrive in a energetic fast-paced environment while balancing priorities and responding to change Proven ability to work effectively with global teams and manage relationships across different functions A degree in Accounting Business Finance or a related field is preferred Snowflake is growing fast and we re scaling our team to help enable and accelerate our growth We are looking for people who share our values challenge ordinary thinking and push the pace of innovation while building a future for themselves and Snowflake How do you want to make your impact For jobs located in the United States please visit the job posting on the Snowflake Careers Site for salary and benefits information careers snowflake com