Skill required Employee Services - Data Analysis Reporting Designation HR Service Delivery Associate Manager Qualifications Any Graduation Years of Experience 10 to 14 years About Accenture Accenture is a global skilled services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do Improve workforce performance and productivity boosts business agility increases revenue and reduces costsAs a Delivery Lead you will be accountable for overseeing the end-to-end delivery of standard and ad-hoc reports within and outside client systems e g Workday You will manage a team of reporting professionals ensuring timely accurate and high-quality deliverables The role requires a blend of leadership client management and strong hands-on technical skills in tools like Excel and MIS Reporting You will drive continuous improvement foster team capability and ensure alignment with business and client objectives Employee Services - More into query case management Collect interpret and present data in a clear and meaningful manner facilitating informed decision making This skill involves not only analyzing data but also effectively communicating findings through reports visualizations and dashboards to convey insights and support organizational objectives What are we looking for oWritten and verbal communication oDetail orientation oCritical Thinking oProblem Management MIS Reporting HR Domain MS Office Excel Email Writing Skills Problem solving skills Analytical skills Collaborative thinking Adaptable to change Verbal Communication Sentence Mastery Vocabulary Fluency Pronunciation Customer Service Skills Stakeholder Management Operations Management VBA PowerQuery Roles and Responsibilities oIn this role you are required to do analysis and solving of moderately complex problems o Typically creates new solutions leveraging and where needed adapting existing methods and procedures o The person requires understanding of the strategic direction set by senior management as it relates to team goals o Primary upward interaction is with direct supervisor or team leads o Generally interacts with peers and or management levels at a client and or within Accenture o The person should require minimal guidance when determining methods and procedures on new assignments o Decisions often impact the team in which they reside and occasionally impact other teams o Individual would manage medium-small sized teams and or work efforts if in an individual contributor role at a client or within Accenture o Please note that this role may require you to work in rotational shifts Key responsibilities o Lead mentor and develop a team of Senior Delivery Specialists and Analysts o Ensure timely and accurate delivery of Standard Reports Dashboards and Client-defined outputs o Act as the point of escalation for delivery issues and proactively mitigate risks o Act as the primary liaison for client stakeholders for all reporting-related matters o Conduct regular review meetings to gather feedback and identify improvement opportunities o Translate business requirements into scalable reporting solutions o Drive automation initiatives using Excel VBA and PowerQuery to reduce manual work and increase efficiency o Monitor reporting SLAs KPIs and quality metrics ensuring performance against agreed standards o Champion RCA efforts and implement preventive measures for recurring issues o Oversee the development and maintenance of robust Excel-based MIS tools and reports o Provide guidance to the team on complex reporting issues or technical challenges o Ensure compliance with internal SOPs documentation and version controls o Collaborate with cross-functional teams to align reporting outputs with broader business goals o Identify opportunities to standardize streamline and scale reporting processes across clients o Contribute to talent planning skill-building roadmaps and succession planning within the team Any Graduation