Key Responsibilities Lead end-to-end ServiceNow implementation and module configuration Customize and maintain ITSM ITOM CMDB and other ServiceNow modules Design and execute workflows business rules and UI policies using JavaScript and Glide scripting Develop and manage REST SOAP API integrations across enterprise systems Conduct requirement analysis solution design and documentation Troubleshoot technical issues and ensure platform stability Collaborate with cross-functional teams to deliver project outcomes Maintain best practices and compliance with organizational standards Qualifications Experience Bachelor s degree in Computer Science Information Technology or related field Minimum 5 years of hands-on experience with ServiceNow Prior experience in a Lead SME role is highly desirable Strong background in US healthcare projects preferred Skills Certifications Deep understanding of ITSM ITOM CMDB modules Proficiency in JavaScript Glide scripting and ServiceNow workflows Experience with REST SOAP APIs and third-party system integrations Analytical mindset with solid problem-solving abilities Excellent verbal written communication and documentation skills Certified ServiceNow Administrator CSA and Implementation Specialist preferred Job Type Contractual Temporary Contract length 6 months Pay 1 000 000 00 - 2 000 000 00 per year Benefits Provident Fund Education Bachelor s Required Experience ServiceNow preferably as a Lead or SME 6 years Required ITSM ITOM CMDB 6 years Required REST SOAP APIs JavaScript Glide 6 years Required US healthcare industry 6 years Required ITIL processes and Agile methodologies 6 years Required Communication Documentation 6 years Required Team Leadership 6 years Required Analytical and Problem-Solving Skills 6 years Required Language English Required License Certification CSA System Administrator or Implementation Specialist Required Work Location In person Speak with the employer 91 (phone hidden)