Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International s Corporate Strategies and brand standards whilst meeting employee guest and owner expectations Manager - Guest Experience is responsible to assist the Front Office Manager Director of Rooms in managing the guest relations department as a successful independent profit center ensuring maximum guest satisfaction through planning organizing directing and controlling the guest relations Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management Minimum 2 years work experience as Assistant Manager Guest Experience Positive problem solving organisational and interpersonal skills are a must