Project Role Technology Support Engineer Project Role Description Resolve incidents and problems across multiple business system components and ensure operational stability Create and implement Requests for Change RFC and update knowledge base articles to support effective troubleshooting Collaborate with vendors and help service management teams with issue analysis and resolution Must have skills Broadcasting Media Good to have skills Basis Minimum 5 year s of experience is required Educational Qualification 15 years full time education Summary As a Technology Support Engineer you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components Your day will involve ensuring operational stability creating and implementing Requests for Change and updating knowledge base articles to facilitate effective troubleshooting You will also collaborate with vendors and assist service management teams in analyzing and resolving issues contributing to a seamless operational flow and enhanced service delivery Roles Responsibilities - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Facilitate training sessions for junior team members to enhance their skills and knowledge - Monitor and evaluate team performance to ensure alignment with operational goals Professional Technical Skills - Must To Have Skills Proficiency in Broadcasting Media - Solid understanding of incident management processes and tools - Experience with service management frameworks such as ITIL - Ability to analyze complex problems and develop effective solutions - Familiarity with vendor management and collaboration techniques Additional Information - The candidate should have minimum 5 years of experience in Broadcasting Media - This position is based at our Noida office - A 15 years full time education is required 15 years full time education

📌 Technology Support Engineer (Karnataka)
🏢 Accenture
📍 Karnataka