JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through qualified growth flexibility and personalized benefits to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally Community Ambassador Work Dynamics What this job involves The Community Ambassador actively manages and coordinates the delivery of the World s Best Workplace on office floors and cafeteria floors across all Service lines a Is responsible for providing customer service assisting people b He she is a primary point of contact for people who are seeking information service assistance The information must be communicated effectively at all given time c It is the responsibility of the Community Ambassador to work with concerned teams and maintain the cleanliness safety and overall appearance of the assigned area d Inform suggest best available options to the people in respective center in events and guide them to the concerned teams e Assisting professionals with a right sized meeting room depending on room size and number of people Key Responsibilities Facilitate unassigned seating ensure its effectiveness and allow for long term success Build a greater sense of community and stakeholder engagement Act as owner of the space across all stakeholder groups Make decisions guide behaviour pilot adjustments and escalate issues and Be personable and get to know individuals Ownership and Stakeholder Management - Act as an owner of the space across all services provided Be personable and get to know the residents of the floor and maintain an open dialogue Be receptive to feedback share it and action it Be an advocate for innovation recommend enhancements to the workplace and look for opportunities to improve collaboration Be empowered to make decisions guide behaviour and escalate issues Tailor tea point experiences to audiences where appropriate as directed by the client Look out for tailgaters or anything suspicious Conducts observational studies and issues surveys Collect feedback from the employees Issue monthly summary of utilization feedback and events Organise events Keep a log of initiatives - provide an opportunity for the employees to share ideas on how increase collaboration facilitate community events eg informal talks coffee break discussions collaborative events lunch and learn sessions in the common areas and Maintain up to date Floor Ambassador Files orientation signage etc in a central repository i e SharePoint Residence and Visitor Services - Build a sense of community and purpose plans events and activities to bring everybody together Assist individuals to find a work station Proactively reach out to visitors to prepare them for the experience e g finding a seat pull printing headsets drawers etc Assist team administrators with briefing of new arrivals leavers hires visitors contingents consultants etc on how to Flex Work distributes collects all kit assigns lockers and provides floor orientation Be aware of all important on-floor meetings and events and checks to make sure set-up and space is ready in advance and make sure it runs smoothly and Potentially provide concierge services above and beyond the normal course of duty Floor Aesthetics and Organization - Manage floor aesthetics and organization and ensure that quality of the floor does not degrade over time Proactively address items left in communal space pantry mud-room and tidies up Be the champion for clean desk policy guidelines and works with stakeholders to actively manage Remove any personal belongings left overnight and not cleared by cleaning Personnel Make sure items are clearly labelled and place in lost and found Own the floor s lost and found bin where items left on desk are placed periodically cleans out and seeks to return items to known owners Reset desks and conference room set-ups to make sure they are set Manage meeting room conflicts and enforces or encourages meeting room etiquette Manage floor filing and locker space for individuals and departments Conduct morning floor checks Floor Cleanliness - Continually audits cleanliness of floor and add addresses issues immediately Make changes to cleaning schedule routine to address repeated issues areas Actively manage whiteboards bulletin boards and works with stakeholders to make sure content is not left up longer than required and Asset Sustainment and Help Desk Ticket Management - Submit helpdesk ticket for issues identified and updates signage Proactively punch-lists floor on regular basis to identify further issues Call out repeat issues and works with helpdesk to address with long term solution Loop into all helpdesk tickets originating from residents on floor Actively manage list of outstanding tickets not resolved same day Check floor TVs and way finding screens to ensure they are functional Manage inventories of kit for residents including headsets and coffee mugs and maintains a reserve of keyboards and mice for quick replacement purposes Be knowledgeable how to run all tech equipment on floor and can be a resource to turn to when immediate assistance required Observe health and safety guidelines at all times ensuring use of safety signs and barriers Monitor temperature and report through the correct processes and Control blind dressing Sound like the job you re looking for Before you apply it s also worth knowing what we are looking for Education and experience Bachelor s degree or any Hospitality Diploma with good communication skills 1- 3 years of relevant experience preferably from Hospitality background What we can do for you At JLL we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package Apply today If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together

📌 Community Ambassador (Karnataka)
🏢 JLL
📍 Karnataka