Additional Information Job Number26006346 Job CategoryRooms Guest Services Operations LocationAloft New Delhi Aerocity 5B IGI T3 Road New Delhi Delhi India 110037 ScheduleFull Time Located Remotely N Position Type Non-Management POSITION SUMMARY Process all guest check-ins check-outs room assignments and room change late check-out requests Secure payment activate reissue room keys Ensure rates match market codes document exceptions Verify adjust billing for guests Communicate to appropriate staff when guests are waiting for an available room Advise guest of messages Clear departures in computer system Coordinate with Housekeeping to track room status and guest concerns File guest paperwork or documentation Operate telephone switchboard station Run and check daily reports contingency lists and credit card authorization reports Supply guests with directions and information Answer record and process all guest calls requests questions or concerns follow up to ensure each has been met to guests satisfaction Arrange transportation for guests visitors Count and secure bank at beginning and end of shift Cash-guests checks process all payment types vouchers paid-outs charges and provide change Notify Loss Prevention Security of any reports of theft Follow company policies and procedures report accidents injuries and unsafe work conditions to manager ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak using clear and qualified language answer telephones using appropriate etiquette Develop and maintain positive working relationships support team to reach common goals listen and respond appropriately to the concerns of employees Comply with quality assurance standards Stand sit or walk for an extended period of time Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONS Education High school diploma or G E D equivalent Related Work Experience No related work experience Supervisory Experience No supervisory experience License or Certification None At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law At Aloft we aren t your typical hotel but we aren t too cool for school either We re here to be our guests launching and landing pad Whether they are taking their dog for a walk and coming back for a drink wrapping up a day of meetings with coworkers or they re in town to see family friends or their favorite band we offer a hub for connection to others and the area around them with modern design and personality to boot We re looking for confident self-expressers who aren t afraid to draw outside the lines If you are someone who gets excited about the possibilities to connect with others then Aloft Hotels is the place for you In joining Aloft Hotels you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you

📌 Front Office Associate (New Delhi)
🏢 Marriott International
📍 New Delhi