Job Title Technical Support Associate Role Overview The Technical Support Associate is responsible for providing reliable technical assistance and support to both employees and customers within the organization This role plays a critical part in ensuring uninterrupted operations by promptly diagnosing and resolving hardware software and network-related issues The associate also supports system maintenance activities user training and collaboration with internal IT teams and external vendors to maintain optimal system performance and user satisfaction Key Roles and Responsibilities Technical Support Issue Resolution Respond to technical inquiries and support requests in a prompt and professional manner Diagnose troubleshoot and resolve hardware and software issues related to desktops laptops printers operating systems applications and network connectivity Ensure timely resolution of technical problems to minimize downtime and maintain operational efficiency Hardware Software Management Assist with installation configuration updates and maintenance of software applications and operating systems Provide support for hardware setup upgrades replacements and peripheral devices Perform routine system checks to ensure smooth and secure functioning of IT assets System Maintenance Optimization Conduct regular maintenance tasks including system updates patches backups and performance optimization Identify potential technical risks and take proactive measures to prevent system failures Maintain accurate documentation of issues resolutions and system configurations User Training Guidance Educate users on basic computer operations software usage and IT best practices Provide guidance to improve user productivity and reduce recurring technical issues Support new users during onboarding with system access and usage instructions Collaboration Vendor Coordination Work closely with internal IT teams to resolve complex technical issues and contribute to system improvements Coordinate with external vendors and service providers for technical support repairs and maintenance activities Provide feedback and suggestions to enhance IT processes and service delivery Required Skills Competencies Strong understanding of computer hardware operating systems software applications and networking basics Effective troubleshooting and problem-solving skills Good communication skills with the ability to explain technical concepts to non-technical users Ability to manage multiple tasks and prioritize support requests efficiently Team-oriented mindset with the ability to collaborate across departments Preferred Qualifications Diploma or Bachelor s degree in Computer Science Information Technology or a related field Prior experience in technical support or IT helpdesk roles is an advantage Job Types Full time Permanent Pay From 18 000 00 per month Work Location In person

📌 Technical Support Associate (Kerala)
🏢 XYLEM LEARNING
📍 Kerala