Job Title Customer Services Associate Location SAS Nagar Mohali Chandigarh Punjab Company Vitraya Technologies Pvt Ltd Employment Type Full-Time About Us Vitraya Technologies is a leader in transforming the healthcare ecosystem through innovative technology solutions We specialize in streamlining health insurance claims processing for hospitals and insurers We re looking for a dedicated Customer Services Associate to join our team and ensure a seamless experience for our customers Job Summary As a Customer Services Associate you will be the first point of contact for our customers handling both telephonic and email queries You will provide support resolve issues and guide customers through our platform The ideal candidate will be a strong communicator comfortable in handling a high volume of customer interactions and will have a background in health insurance or a related field Key Responsibilities Handle incoming customer inquiries via phone and email providing prompt and accurate information Assist customers in navigating our platform troubleshooting issues and ensuring smooth usage of our products Provide exceptional customer service resolving complaints answering queries and following up as necessary Document customer interactions and feedback to ensure a comprehensive understanding of customer needs and areas for improvement Collaborate with internal teams to escalate and resolve technical issues as needed Ensure adherence to company policies guidelines and customer service standards Key Requirements Experience 1-3 years in customer service or support roles preferably in health insurance or healthcare Languages Proficiency in English and Hindi is required Proficiency in at least one Skills and Competencies Excellent verbal and written communication skills with a customer-centric attitude Strong problem-solving skills with the ability to handle high-pressure situations Experience in managing telephonic and email-based customer support Proficiency in using customer support software tools and MS Office Multilingual proficiency will be a significant advantage in serving diverse customers What We Offer Market-competitive salary and benefits package Opportunities for career growth and development in a fast-growing healthcare tech company A dynamic collaborative and supportive work environment How to Apply Interested candidates are encouraged to submit their resume and a cover letter outlining their relevant experience and qualifications to anup dobriyal vitraya com Vitraya Technologies Pvt Ltd is an equal opportunity employer and values diversity in the workplace We do not discriminate based on race religion color national origin gender sexual orientation age marital status or disability status Job Type Full-time Pay 250 000 00 - 300 000 00 per year Work Location In person