Who we are VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value for customers by delivering intelligent solutions through Talent Technology Transformation As the largest shared services organisation in the global telco industry with 30 000 FTE our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group local markets and partner markets to simplify and drive growth With our strategic partner Accenture we work alongside our Vodafone customers other Telco and tech companies to drive transformation meet the challenges of our industry and ensure we stay relevant and resilient This partnership is a unique industry-first model which brings together the best of in-house and 3rd party capability We work with customers across 28 countries from 10 VOIS locations Albania Egypt Hungary India Romania Spain Turkey UK Germany Ireland and with a network of teams in Czech Republic Italy Greece and Portugal VOIS BeUnrivalled CreateTheFutureAbout this Role We are seeking an individual who can lead service design transition and implementation activities across complex multi-supplier environments The role requires strong experience in IT service operations project delivery service readiness and collaboration with cross functional teams The successful individual will support seamless project transitions develop service operating models and enable effective operational support across markets and teamsWhat you will do Lead service design transition and implementation for complex multi vendor environments Drive Service Introduction Planning and establish Service Operating Models Collaborate with diverse teams to develop detailed project schedules and monitor progress Plan and execute IT Service Management Service Improvement and support projects Maintain strong working relationships with stakeholders to enable high quality service delivery Manage end to end project transition activities ensuring seamless handover to operations Contribute to administrative tasks supporting technology strategy and operational plans Coordinate delivery of applications systems and solutions for incident problem change release and vendor management Execute service transition and support enablement tasks in line with defined plans Support automation digitisation capacity planning analysis and reporting of service performance metrics Ensure operational readiness user readiness and end to end support model setup Oversee project risk issue and stakeholder management activities Conduct requirement analysis and evaluate access readiness for support models Prepare integration support for Local Markets and Group teams Develop Operations Support Guides and QA approaches aligned with EVO IT Support Deliver training to Super Users Service Desk teams EVO Managers Problem Incident Managers and Local Market SPOCs Who you are Skilled in IT Support Models IT Service Management and Incident Management Knowledgeable in the ITIL framework desirable Proficient in project management methodologies and practices Experienced in Excel PowerPoint and SharePoint with strong documentation capabilities Adept at analysing IT tools technologies and service operations data Strong communicator with excellent problem solving and analytical abilities Not a perfect fit Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive If you are excited about this role but your experience does not align exactly with every aspect of the job description you are encouraged to apply You may be the right candidate for this or another opportunity and the recruitment team will support you in exploring where your skills fit best What s in it for you Exposure to large-scale multi-supplier IT environments Opportunities to work across international markets and diverse technology landscapes Experience in building and optimising service operating models and transition frameworks Opportunities to collaborate closely with technical operational and global teams What skills you will learn Advanced service transition and service design methodologies Enhanced ITIL-based operational process understanding Strong cross-functional collaboration and stakeholder engagement skills Automation performance analytics and support enablement techniques Improved capability in documentation reporting and service performance insights VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves No form of discrimination is tolerated This includes but is not limited to discrimination based on race colour age veteran status gender identity gender expression sexual orientation pregnancy maternity or parental status ethnicity disability religion or belief political affiliation trade union membership nationality citizenship indigenous status medical condition HIV status neurodiversity social origin cultural background marital or civil partnership status or socio-economic background Join Us At Vodafone we re working hard to build a better future A more connected inclusive and sustainable world As a dynamic global community it s our human spirit together with technology that empowers us to achieve this We challenge and innovate in order to connect people businesses and communities across the world Delighting our customers and earning their loyalty drive us and we experiment learn fast and get it done together With us you can be truly be yourself and belong share inspiration embrace recent opportunities thrive and make a real difference Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud JDEnhancedByTARAFollow us on social media and StayConnected LinkedIn https www linkedin com company vois Facebook https www facebook com voisglobal Instagram https www instagram com 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📌 It Service Transition Specialist - Vois (Maharashtra)
🏢 Vodafone
📍 Maharashtra