Job Requirements Company Name Titan Job Title Customer Service Manager-Technical Support W W Job Type RP Job Category Watches - Mainline Department Customer Service Location Bengaluru Karnataka India We are seeking a highly skilled and experienced Customer Service Manager-Technical Support W W to join our team at Titan As a leading company in the watch industry we are dedicated to providing our customers with exceptional service and support The ideal candidate will have a solid technical background and excellent customer service skills Job Profile Delivering end to end support to Helios Stores via the National Service Centre while coordinating closely with field teams to facilitate various activities Key Deliverables National Service Centre Service Lead Time as per Brand SLA Quality of Repairs at National Service Centre Brand Invoice Submission and Payments for the same ensuring and tracking SOP adherence and Other Commercial compliances Reports Ensure that the feedback on service collected from Helios Stores on Service Provided Helios Brand Service NPS and Detractors Escalation QEMS Audits Compliances QEMS Audits for Top 10 Service Centers ensure that SOP and Procedure updated time to time in coordination of internal external Auditors Compliances at all Backend Titan Service Centers ensure that all complied Budget Vs Utilization Ensure to coordinate for budgets and its utilization with all internal stake holders Field Activities Coordination with field team for Defect Free display Training Requests Service Quality Audits Product Quality feedback BCG replacements etc Clear all Service Claims on Time tracking and clearing If you are a highly motivated and customer-focused individual with a passion for watches and technical support we encourage you to apply for this exciting opportunity at Titan Join our team and be a part of our mission to provide the best customer service in the watch industry Work Experience The right person Graduate in any discipline technical diploma degree Any similar background of private technical institute English Hindi language Speaking Writing Ensuring people are accountable Any person from Watch repair background with experience and good communication skill a Minimum 5 years of work experience in service industries will have added advantage

📌 Customer Service Manager-technical Support (w&w) (Karnataka)
🏢 Titan Company
📍 Karnataka