Job Title Customer Customer delight Associate Company Toovy Foods Website - troovyfoods com Location Gurugarm Experience Freshers Up to 2 years Salary Up to 4 LPA Depends on interview performance Age Limit Below 25 years This is a Customer delight Associate role at Troovy in Gurugram The Customer delight associate will track and manage customer experience including proactive communication through calls surveys and WhatsApp as well as cross-functional projects to improve customer purchase and delivery experience The customer experience intern will also be expected to answer customer queries and tune into the customer s voice for a few days Eligibility Qualifications Customer-first attitude have passion to solve the customer problems Empathy patience and a passion for helping others Politeness while talking to customers Effective communication and interpersonal skills Problem-solving abilities and attention to detail Ability to work collaboratively Interest in health and nutrition will be a great added advantage Ability to manage multiple tasks and prioritize effectively Flexibility to work shifts including weekends as per customer queries Key Responsibilities Respond and follow-up promptly to customer inquiries via phone email chat and social media Outgoing calls to collect precise feedback and survey Resolve customer issues related to orders deliveries and product information in a timely and effective manner Assist customers with product recommendations returns and exchanges Maintain a deep understanding of our product offerings including ingredients nutritional information and promotions Track everything and report on customer feedback to help identify areas for improvement Document customer interactions and issues in our CRM system for future reference Contribute to the development of SOP FAQs feedbacks and other customer support resources Participate in training and continuous learning to stay up-to-date on recent products and services Job Types Full-time Permanent Pay 20 000 00 - 30 000 00 per month Benefits Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Paid sick time Provident Fund Work Location In person

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