To welcome and greet patients their relatives other visitors in person or over the phone You need to be soft spoken caring and guiding them for their problem or queries To answer the phone while maintaining a polite and helping phone manner using proper telephone etiquette To provide information to patients about consultants like permanent or full time basis their OPD hours their specialties etc To have up to date knowledge of the appointment system - duration of appointments knowledge of computer system procedures for booking routine and urgent appointments To ensure that the appointment process works efficiently To monitor the flow of patients to and from consulting rooms to manage patient queue through telephone and face to face interaction To ensure patients are informed if a doctor is running late or called out To respond to all queries and requests for assistance from patients and other visitors To attend the incoming phone calls and provide necessary information or to guide the caller as required Also to transfer the calls to appropriate parson as required To advice current case old case or emergency OPD charges to patients to accept payment and to issue receipt Explain practice arrangements and requirements for new OPD patients To book appointments accurately and appropriately by initiating data entries To give appointment of consultants to MRs and other visitors To check all consultants chamber and to ensure all required facilities are madeavailableevery day To maintain a supply of relevant stationery to keep consulting rooms stocked To deal with patients their relatives who are angry or upset for various reasons To listen to them patiently and to help them as promptly as possible To ensure that receptionarea isclean and organizedthroughout the OPD timings To monitor daily available appointments and toreport any overload to the HOD To handle all Health Check up Packages and TPA service To maintain a complete list of phone numbers of all doctor their cell numbers and their residential phone numbers To receive and dispatch documents through courier post office and other means and to hand over to the concerned persons To maintain register for both incoming and outgoing documents In case of any problem or situation going beyond your control immediately inform Reception HOD for appropriate solution Job Types Full-time Permanent Fresher Internship Contract length 12 months Pay 9 314 12 - 20 928 35 per month Benefits Flexible schedule Health insurance Life insurance Provident Fund Work Location In person

📌 Front Desk Receptionist (Maharashtra)
🏢 EON Hospital
📍 Maharashtra