Company NNIIT Location Hyderabad Onsite Employment Type Full-Time Joining Immediate Shift Timing 11 30 AM - 9 00 PM Weekly Off Sunday Fixed Compensation- 2-3 Lpa ROLE OVERVIEW NNIIT is looking for a highly motivated and customer-centric Customer Success Associate who can manage student and parent relationships ensure satisfaction and drive retention This role plays a key part in delivering a smooth and positive learning experience KEY RESPONSIBILITIES Act as the primary point of contact for students and parents Handle queries follow-ups and escalations via calls WhatsApp and email Onboard new students and explain courses processes and expectations Ensure high levels of student satisfaction and engagement Coordinate with academic and internal teams for issue resolution Maintain accurate records in CRM and internal systems Collect feedback and share insights with management REQUIRED SKILLS ELIGIBILITY Excellent verbal and written communication skills Strong interpersonal and problem-solving abilities Comfortable with calls follow-ups and customer interaction Basic computer and CRM knowledge Ability to work in a fast-paced workplace Immediate joiner preferred Job Type Full-time Pay 200 000 00 - 300 000 00 per year Work Location In person