At Infoblox every breakthrough begins with a bold what if What if your ideas could ignite global innovation What if your curiosity could redefine the future We invite you to step into the next exciting chapter of your career journey Bring your creativity drive your daring spirit and feel what it s like to thrive on a team big enough to make an impact yet small enough to make a difference Our cloud-first networking and security solutions already protect 70 of the Fortune 500 and we re looking for creative thinkers ready to push that influence even further Join us and discover how far your bold what if can take the world your community and your career Here how we empower our people is extraordinary Glassdoor Best Places to Work 2025 Great Place to Work-Certified in five countries and Cigna Healthy Workforce honors three years running and what we build is world-class recognized as CybersecAsia s Best in Critical Infrastructure 2024 evidence that when first-class technology meets empowered talent remarkable careers take shape So what if the next big idea and the next great career story comes from you Become the force that turns every what if into what s next In a world where you can be anything Be Infoblox Enterprise TSE We have an opportunity for an Enterprise TSE to join our Support Operations team in Trivandrum reporting to the Senior manager of Technical Support In this pivotal role you will provide technical assistance to our customers This involves responding to customer inquiries via phone email and web diagnosing and analyzing problems and providing workarounds for customers This is a complex fast-paced environment and you will own the most critical part of the customer experience Be a Contributor What You ll Do Provide remote technical support for our customers and partners Own customer issues and see problems through to resolution Research diagnose troubleshoot and identify solutions to resolve customer issues Provide prompt and accurate feedback to customers Document knowledge in the form of knowledge-based tech notes and articles Recommend new and existing solutions which involve enhancing application and systems functionality features and defect repair Use your intuition and innovation to provide solutions and workarounds for customers Install and configure Infoblox products and third-party software for support lab testing purposes Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities Be Prepared What You Bring At least one year of experience in remote technical support or systems administration network administration background desirable Solid knowledge in TCP IP and networking protocols Ability and desire to learn DNS DHCP and other product-related protocols and technology Excellent verbal and written communication skills Understanding of one or more operating systems such as Microsoft or Linux desirable Working knowledge of L2 L3 devices Solid customer service skills Outstanding analytical and organizational ability Self-starter and a good team player with the ability to multi-task in a high-pressure fast-paced fast-growth environment Bachelor s degree or relevant experience is required Be Successful Your Path First 90 Days Immerse in our culture connect with mentors and map the systems and stakeholders that rely on your work Six Months Work with Engineering to resolve customer issues Handle outage calls One Year Handle all product-related issues Deliver TOI on existing and new features Work on becoming a features expert Belong Your Community Our culture thrives on inclusion rewarding the bold ideas curiosity and creativity that move us forward In a community where every voice counts continuous learning is the norm So whether you code create sell or care for customers you ll grow and belong here Be Rewarded Benefits That Help You Grow Thrive Belong Comprehensive health coverage generous PTO and flexible work options Learning opportunities career-mobility programs and leadership workshops Sixteen paid volunteer hours each year global employee resource groups and a No Jerks policy that keeps collaboration healthy Modern offices with healthy snacks and the occasional cupcake plus hackathons game nights and culture celebrations Charitable Giving Program supported by Company Match We practice pay transparency and reward performance Offers reflect role location internal equity experience skills education and certifications Ready to Be the Difference Infoblox is an Affirmative Action and Equal Prospect Employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin genetic information age disability veteran status or any other legally protected basis Hybrid LI-Hybrid LI-ST1

📌 Enterprise Tse (Kerala)
🏢 Infoblox
📍 Kerala