Job Title Spa Manager Location Bangalore odespa outlets Department Operations Reporting To Regional Manager Head - Operations Job Summary The Spa Manager is responsible for the overall management of the Odespa Wellness outlet ensuring exceptional guest experience smooth daily operations revenue growth team performance and strict adherence to Odespa brand standards The role requires strong leadership operational excellence and a passion for wellness and customer service Key ResponsibilitiesOperations Guest Experience Oversee day-to-day spa operations to ensure smooth and efficient functioning Ensure high standards of service delivery and guest satisfaction at all times Handle guest feedback complaints and service recovery professionally Maintain spa ambience hygiene safety and compliance with company SOPs Revenue Business Performance Drive outlet revenue through bookings upselling memberships and retail sales Monitor daily weekly and monthly sales targets and performance Implement local marketing initiatives and promotions in coordination with HO Control costs manage inventories and reduce operational wastage Team Management Recruit train schedule and manage therapists front desk and housekeeping staff Conduct regular performance reviews coaching and skill development sessions Ensure staff grooming discipline attendance and productivity Foster a positive motivated and service-oriented team culture Financial Administrative Control Manage daily cash handling billing POS operations and end-of-day reports Ensure accurate reporting of sales expenses incentives and payroll inputs Monitor stock levels of oils linens consumables and retail products Coordinate with vendors and HO for supplies and maintenance Compliance Brand Standards Ensure compliance with company policies labour laws and local regulations Maintain documentation audits and statutory requirements Uphold Odespa Wellness brand values service protocols and quality standards Qualifications Experience Graduate Diploma in Hotel Management Hospitality Spa Management or related field 3-6 years of experience in spa wellness hospitality or luxury service industry Minimum 1-2 years in a supervisory or managerial role preferred Skills Competencies Strong leadership and people management skills Excellent communication and customer-handling abilities Sales-driven mindset with operational discipline Knowledge of spa therapies wellness concepts and service standards Proficiency in MS Office POS systems Ability to multitask and work in a fast-paced environment Working Conditions Rotational shifts including weekends and holidays Standing and moving across spa areas as required Job Type Full time Pay 30 000 00 - 37 000 00 per month Work Location In person