Job Title Floor Manager Floor Coordinator Location Pune About the Role We are looking for a proactive and organized Floor Manager Floor Coordinator to manage daily floor-level operations at our Physiotherapy Centre This role focuses on ensuring smooth patient flow supporting therapists and front-desk staff maintaining service quality and contributing to an excellent patient experience while supporting centre sales and marketing initiatives Key Responsibilities 1 Floor Operations Coordination Oversee day-to-day floor activities to ensure smooth and efficient operations Coordinate patient appointments therapist schedules and treatment room allocation Ensure timely patient check-ins minimal waiting time and smooth patient movement Maintain cleanliness hygiene and readiness of therapy areas as per standards 2 Team Support Supervision Coordinate with physiotherapists reception and support staff for daily operations Ensure staff adherence to schedules protocols and service standards Assist in onboarding and basic training of new staff as required Act as the point of contact between floor staff and centre management 3 Patient Experience Service Quality Ensure a warm professional and patient-friendly environment Address patient queries feedback and minor complaints promptly Support therapists in delivering a seamless treatment experience Ensure proper communication of treatment plans follow-ups and appointments to patients 4 Sales Support BTL Activities Support centre sales initiatives by guiding patients on available services and packages Assist in executing BTL marketing activities such as health camps workshops and local outreach programs Coordinate with the sales and marketing team during promotional activities Encourage patient referrals and repeat visits through service excellence 5 Reporting Documentation Maintain daily operational records including patient flow appointments and floor issues Report operational challenges patient feedback and improvement suggestions to management Ensure accurate documentation and compliance with internal processes 6 Quality Compliance Ensure adherence to centre policies healthcare guidelines and safety standards Support quality improvement initiatives to enhance patient satisfaction and efficiency Qualifications Experience Graduate in any discipline Healthcare background preferred 1-4 years of experience in healthcare clinic hospital or service-based operations Basic understanding of physiotherapy or clinical workflows is an advantage Experience in patient handling coordination or floor management preferred Key Skills Competencies Strong coordination and organizational skills Patient-centric and service-oriented approach Good communication and interpersonal skills Problem-solving ability Ability to multitask in a fast-paced workplace Basic sales and service awareness How to Apply Email sayaji expediteinformatics com Call WhatsApp 91 96655 66357 Job Type Full-time Pay 20 000 00 - 30 000 00 per month Benefits Provident Fund Work Location In person