Customer Support Executive Company Overview - We are a fast-growing service-based organization committed to delivering exceptional customer experiences Our team thrives on collaboration innovation and a customer-first mindset Role Summary - As a Customer Support Executive you will be the first point of contact for our customers ensuring their queries are resolved efficiently and with empathy You ll play a critical role in building trust maintaining satisfaction and strengthening long-term relationships Key Responsibilities - Handle inbound and outbound customer queries via phone email and chat Provide accurate information about products services and resolve issues promptly Maintain detailed records of customer interactions in CRM systems Escalate complex issues to relevant departments while ensuring timely follow-up Identify recurring problems and suggest process improvements Contribute to a positive customer experience by demonstrating patience empathy and professionalism Requirements - Bachelor s degree preferred or pursuing graduation 0-2 years of experience in customer support or client-facing roles freshers welcome Strong communication skills verbal and written Typing Speed Minimum typing speed of 30-40 WPM with high accuracy Ability to multitask prioritize and manage time effectively Familiarity with CRM tools and MS Office is an advantage Problem-solving mindset with a customer-centric attitude Desired Attributes - Empathetic listener with a calm and professional demeanor Team player who thrives in a fast-paced environment Willingness to learn and adapt to new processes Passion for delivering outstanding customer experiences What We Offer - Market-competitive salary and performance-based incentives Training and development opportunities A supportive inclusive and growth-oriented workplace Exposure to diverse customer interactions and service scenarios Job Types Full-time Permanent Pay 15 000 00 - 30 000 00 per month Benefits Health insurance Leave encashment Provident Fund Work Location In person